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About the Company

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

Meet the Team

As a Senior Machine Learning Engineer – Camera Models, you will develop and deploy machine learning models that power camera-based perception for autonomous trucks. The Camera Models team builds and maintains core vision systems that enable the autonomy stack to understand the environment, detect and localize objects, and estimate scene structure from camera data.

Working closely with teams across perception, data, and infrastructure, you will own the development and improvement of robust, scalable camera-based models that support safe and reliable autonomous driving in real-world freight environments.

This role focuses on owning model development for scoped problem areas, improving system performance through iteration, and delivering production-ready machine learning solutions within the autonomy stack.

What You’ll Do

• Design, develop, and deploy deep learning models for camera-based perception (e.g., object detection, segmentation, depth estimation, scene understanding)
• Own end-to-end model development for scoped areas, from data curation and training to evaluation and deployment
• Write production-quality ML code to support scalable training, evaluation, and inference pipelines
• Analyze model performance across diverse driving scenarios, identify failure modes, and improve robustness and generalization
• Contribute to and improve large-scale training pipelines, including dataset preparation, distributed training, and experiment tracking
• Partner with data teams to improve dataset quality, including labeling strategies and coverage of edge cases
• Collaborate with perception, simulation, and validation teams to evaluate and integrate models into the autonomy stack
• Improve tooling, workflows, and infrastructure to accelerate experimentation and model iteration
• Contribute to model architecture decisions and technical discussions within the team
• Mentor junior engineers on implementation, debugging, and best practices

What You’ll Need to Succeed

• Bachelor’s degree in Computer Science, Robotics, Electrical Engineering, Machine Learning, or a related technical field with 6+ years of industry experience, OR Master’s degree with 3+ years OR PhD with 1+ years of experience
• Experience developing and deploying deep learning models for computer vision or perception systems
• Strong programming skills in Python and PyTorch, with experience writing production-quality ML code
• Experience training and evaluating models using large-scale datasets and distributed compute environments
• Solid understanding of modern deep learning architectures used in perception (e.g., CNNs, transformers, multi-task models)
• Experience debugging model behavior, analyzing performance metrics, and improving model reliability
• Ability to translate ambiguous problems into structured ML solutions and deliver independently
• Experience collaborating cross-functionally to integrate ML models into larger autonomy or robotics systems

Bonus Points:

• Experience in autonomous driving, robotics, or simulation-based ML systems
• Experience with multi-task learning or unified perception architectures
• Experience with large-scale data pipelines, distributed training systems (e.g., Ray), or experiment management frameworks
• Familiarity with camera calibration, geometric reasoning, or 3D perception from images (e.g., BEV, monocular depth, structure-from-motion)
• Experience deploying ML models into production or real-world robotics systems

Work Location: For this position, we are open to hiring in either the Ann Arbor, MI OR Blacksburg, VA (U.S.) office work locations in a hybrid capacity. We are also open to hiring Remote in the United States

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply.

Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc’s total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Job ID: 102952

Hiring Range for Job Opening

US Pay Range

$177,300—$212,800 USD

About the Company

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

Meet the Team

As a Senior Machine Learning Engineer – Camera Models, you will develop and deploy machine learning models that power camera-based perception for autonomous trucks. The Camera Models team builds and maintains core vision systems that enable the autonomy stack to understand the environment, detect and localize objects, and estimate scene structure from camera data.

Working closely with teams across perception, data, and infrastructure, you will own the development and improvement of robust, scalable camera-based models that support safe and reliable autonomous driving in real-world freight environments.

This role focuses on owning model development for scoped problem areas, improving system performance through iteration, and delivering production-ready machine learning solutions within the autonomy stack.

What You’ll Do

• Design, develop, and deploy deep learning models for camera-based perception (e.g., object detection, segmentation, depth estimation, scene understanding)
• Own end-to-end model development for scoped areas, from data curation and training to evaluation and deployment
• Write production-quality ML code to support scalable training, evaluation, and inference pipelines
• Analyze model performance across diverse driving scenarios, identify failure modes, and improve robustness and generalization
• Contribute to and improve large-scale training pipelines, including dataset preparation, distributed training, and experiment tracking
• Partner with data teams to improve dataset quality, including labeling strategies and coverage of edge cases
• Collaborate with perception, simulation, and validation teams to evaluate and integrate models into the autonomy stack
• Improve tooling, workflows, and infrastructure to accelerate experimentation and model iteration
• Contribute to model architecture decisions and technical discussions within the team
• Mentor junior engineers on implementation, debugging, and best practices

What You’ll Need to Succeed

• Bachelor’s degree in Computer Science, Robotics, Electrical Engineering, Machine Learning, or a related technical field with 6+ years of industry experience, OR Master’s degree with 3+ years OR PhD with 1+ years of experience
• Experience developing and deploying deep learning models for computer vision or perception systems
• Strong programming skills in Python and PyTorch, with experience writing production-quality ML code
• Experience training and evaluating models using large-scale datasets and distributed compute environments
• Solid understanding of modern deep learning architectures used in perception (e.g., CNNs, transformers, multi-task models)
• Experience debugging model behavior, analyzing performance metrics, and improving model reliability
• Ability to translate ambiguous problems into structured ML solutions and deliver independently
• Experience collaborating cross-functionally to integrate ML models into larger autonomy or robotics systems

Bonus Points:

• Experience in autonomous driving, robotics, or simulation-based ML systems
• Experience with multi-task learning or unified perception architectures
• Experience with large-scale data pipelines, distributed training systems (e.g., Ray), or experiment management frameworks
• Familiarity with camera calibration, geometric reasoning, or 3D perception from images (e.g., BEV, monocular depth, structure-from-motion)
• Experience deploying ML models into production or real-world robotics systems

Work Location: For this position, we are open to hiring in Montreal, Canada or remote within Canada

Perks of Being a Full-time Torc’r (Canada)

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:

• A competitive compensation package that includes a bonus component and stock options
• Medical, dental, and vision for full-time employees
• RRSP plan with a 6% employer match
• Public Transit Subsidy (Montreal area only)
• Flexibility in schedule and generous paid vacation
• Company-wide holiday office closures
• Life Insurance

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply.

Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc’s total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Job ID: 102952

Salary Range: $168,000-$193,000 CAD

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

The Senior Accountant position will sit on the financial reporting side of our finance organization and act as the accounting support bridge between Finance Operations and Financial Reporting. This role exists to own the back-end accounting, reconciliations, and controls for a defined set of areas to enable sufficient controls and segregation of duties in the outlined areas.  As Sidecar Health scales rapidly, this role will also help modernize processes, including leveraging AI and automation tools, to keep pace with increasing transaction volume and complexity.

This is an ownership role. You will be the single point of accountability for the financial statement accounts and reconciliations assigned to you — preparing entries where appropriate, reconciling accounts in full each period, investigating variances, and partnering with Finance Operations and FP&A as the financial reporting liaison for all administrative costs of the business.

Key Responsibilities

Administrative and operating expense accounting

• Prepare and record administrative and operating expense accruals (e.g., audit, tax, and other recurring professional-services accruals)
• Own a portfolio of prepaid and accrual reconciliations
• Reconcile payroll and benefit-related accounts each period, providing an independent review layer on entries booked by the payroll processor
• Serve as a backup for the processing of payroll and related benefits

Investment and debt accounting

• Maintain investment accounting entries and reconciliations across the parent, insurance entities, working within established review controls
• Maintain debt accounting, assessing and implementing any technical accounting requirements resulting from changes in terms or rates
• Prepare covenant compliance and other monthly reporting requirements for lenders

Reconciliations, close, and controls

• Serve as preparer and/or independent reviewer to support segregation of duties across the close for assigned areas, within close and reconciliation deadlines
• Support software capitalization / internal-use software accounting and related documentation
• Support lease accounting under ASC 842 and other technical accounting topics related to the company’s administrative expenses

Handoffs and cross-team partnership

• Absorb recurring one-off tasks that don’t have a natural home, freeing finance operations staff to concentrate on scaling their core work to meet the demands of our growing business
• Investigate variances and partner with Finance Operations and FP&A to resolve issues at the source
• Partner with FP&A to create system-driven allocations of administrative expenses across cost centers
• Identify and help implement AI-enabled or automation tools to improve the efficiency and scalability of accounting processes as transaction volume and complexity grow

Required Qualifications

• Bachelor’s degree in accounting or finance
• 3–5 years of progressive accounting experience
• Hands-on experience owning account reconciliations and month-end close
• Strong understanding of accrual accounting and internal controls / segregation of duties
• Detail-oriented and accountable, with the ability to take full ownership of an area and drive it to completion
• Comfortable working across teams and communicating clearly between operational and reporting functions

Preferred Qualifications

• CPA (or active candidate) — a plus, not required
• Public accounting / Big Four experience — a plus, not required
• Experience in a highly-regulated industry (e.g., insurance, healthcare, financial services), including statutory and/or GAAP reporting and familiarity with multi-entity structures
• Experience with NetSuite and a close-management platform such as FloQast

This role is scoped as a senior individual-contributor position with room to grow toward a management track over time. It is a strong fit for someone stepping up from a staff role or transitioning out of public accounting who wants ownership and progression.

Why Join Us?

• Competitive salary, bonus opportunity, and equity package
• 401(k) retirement plan with company match
• Paid vacation and company holidays
• Opportunity to make a direct impact on member experience and employee success
• The opportunity to make a meaningful impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Description

We are looking for a Senior iOS Developer to join our growing mobile engineering team. This role is ideal for a developer with solid foundational experience who can contribute to production-grade mobile applications, work within established codebases, and collaborate effectively in a team-driven delivery environment.

You will be responsible for building high-quality, scalable iOS applications while continuously improving your technical depth across Swift, architecture, testing, and modern mobile development practices.

Why Join DVT?

• Work on innovative projects with global industry leaders

• Collaborate with top developers in a supportive and forward-thinking environment

• Access to continuous learning and career development opportunities

• Be part of a culture of innovation where your ideas and impact truly matter

• Thrive in a team that values excellence, creativity, and collaboration

This is your opportunity to redefine mobile development and shape the future of software engineering. If you’re ready to elevate your career and make a real impact, apply today and become part of DVT’s journey of excellence.

Requirements

Key Responsibilities

• Develop and enhance iOS applications using UIKit and SwiftUI

• Collaborate with designers, backend engineers, and product stakeholders to deliver seamless user experiences

• Write clean, maintainable, and testable code aligned to industry best practices

• Integrate RESTful APIs and support WebView-based journeys where required

• Participate in SDLC processes, including estimation, development, code reviews, testing, and release cycles

• Support debugging, troubleshooting, and production issue resolution using a structured approach

• Contribute to team-based delivery, adhering to shared coding standards, Git workflows, and engineering practices

• Stay up to date with industry trends and contribute to innovation within the mobile practice

Required Experience & Skills

Core iOS Development

• 7+ years’ experience in iOS/mobile development

• Strong knowledge of iOS native frameworks and first-party APIs

• Experience with UIKit and/or SwiftUI in production environments

• Solid understanding of app lifecycle, navigation, and UI performance considerations

Swift & Language Fundamentals

• Strong understanding of Swift fundamentals, including:

  • Structs vs classes, protocols, and abstraction

  • Memory management (ARC, retain cycles)

  • Error handling and collections

• Experience with modern concurrency (async/await, GCD, or Combine)

Architecture & Code Quality

• Experience working with MVVM or similar architectural patterns

• Understanding of separation of concerns and modular application design

• Ability to work within an existing codebase and adapt to established patterns

• Exposure to clean code principles and design patterns

Testing & Delivery

• Experience with unit testing concepts and frameworks

• Understanding of mocking, dependency injection, and testable code design

• Familiarity with Git workflows, code reviews, and collaborative development practices

Mobile Engineering Fundamentals

• Understanding of API integration and asynchronous data handling

• Awareness of mobile security best practices (secure storage, authentication, data handling)

• Exposure to versioning, release processes, and CI/CD principles

Nice to Have

• Experience with SwiftUI advanced concepts (state management, lifecycle handling, localisation)

• Familiarity with dependency injection frameworks

• Exposure to analytics, monitoring, or crash reporting tools

• Experience working in large-scale or enterprise environments

Additional Experience

• Authentication and security experience would be beneficial

• Security and role-based feature provisioning experience would be beneficial

Key Competencies

• Strong problem-solving and analytical thinking

• Ability to explain technical decisions and trade-offs clearly

• Excellent collaboration and communication skills

• Comfortable working in structured, team-based delivery environments

• Passion for continuous learning and improvement

What Success Looks Like

• You can contribute meaningfully to an existing codebase with minimal ramp-up

• You actively participate in team discussions, code reviews, and delivery

• You demonstrate growth in technical depth, testing practices, and architectural understanding

• You take ownership of features from development through to production support

Who we are:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the Role

Samsara is seeking a high-impact seller to lead go-to-market execution for the Samsara Tracking Label — our newest supply chain visibility product — across our US Enterprise Private Core accounts. As a Specialist Seller, Enterprise Core, you will partner with Enterprise Core Account Executives to bring near-real-time shipment visibility and cargo security to a broad, fast-growing book of shippers, 3PL providers, and logistics operators.

You aren’t selling a label. You’re selling the elimination of a supply chain blind spot that costs U.S. businesses an estimated $35B a year in cargo theft and loss. This role is central to Samsara’s Enterprise motion: you will drive product adoption and pipeline velocity for Tracking Label across a wide set of named accounts — repeating a proven pilot-to-rollout motion again and again, and sharpening it with every cycle.

About the Team

This Specialist team reports into a Sales Director and consists of Specialist sellers aligned by segment and product.  Specialist AEs are charged with accelerating the growth of new products and are incentivized on quarterly product sales targets mapped to the segment and geography they support.

This is a remote position open to candidates residing in the United States.

You should apply if:

• You want to solve a real, expensive problem: Cargo theft and shipment blind spots cost U.S. businesses an estimated $35B a year. You want your pipeline to translate directly into safer, more visible supply chains for the customers you work with.
• You’ve sold in complex Enterprise environments before: You’re comfortable running a full-cycle sales motion with a VP of Supply Chain, Operations, or Loss Prevention, and you know how to build a business case that holds up through Procurement, Legal, and InfoSec review.
• You’re energized by “Version 1.0”: The Tracking Label is a newly launched product category for Samsara. You want to be someone who helps write the enterprise playbook, not just run one that already exists.
• You think in systems, not SKUs: You can connect a single tracking label to a customer’s shipment network and loss-prevention strategy — and you know how to turn a single pilot into a repeatable, expanding deployment.
• You build genuine, high-stakes relationships: Our customers run the physical economy — logistics, manufacturing, retail distribution. They’ve earned trust the hard way, and they expect partners who understand their operational reality, not just their tech stack.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by top performers and pushed to go further than you have before.
• You are a team player: In an overlay role, your success is tied to the success of the broader Enterprise Core account team. You lead through influence, not just authority.

In this role, you will:

• Run full-cycle Tracking Label sales motions — from single-lane pilot to multi-site rollout — across a broad portfolio of Samsara’s US Enterprise Private accounts
• Partner with Enterprise Core Account Executives and Account Development Representatives to identify and prioritize accounts with high-value or high-theft-risk cargo
• Build the business case — ROI, loss-prevention impact, supply chain visibility gains — that earns buy-in from Supply Chain, Operations, Security, and other key stakeholders
• Navigate multi-stakeholder procurement processes (Legal, Security/InfoSec, Procurement) to close deals across a high volume of accounts
• Drive pilot strategy and success metrics that convert early adoption into repeatable, expanding deployments
• Partner with Product and GTM leadership to feed field insight back into the roadmap
• Build and refine the frameworks, playbooks, and enablement assets that scale Tracking Label success across the Enterprise Core specialist team

Minimum requirements for the role:

• 3+ years of complex, full-cycle Enterprise or SaaS sales experience
• Proven track record of consistent quota over-achievement, including $250K+ ARR transactions
• Demonstrated ability to navigate multi-stakeholder deals involving Legal, Procurement, and InfoSec
• Comfort selling a newly launched product or category where the playbook is still being written
• Strong executive presence and communication skills, with the ability to influence director- and VP-level stakeholders
• Ability to travel to customer sites as needed

An ideal candidate also has:

• Experience selling supply chain visibility, asset/freight tracking, IoT, telematics, or cargo security solutions
• Experience operating in a specialist/overlay model, co-selling alongside Enterprise AEs
• Domain knowledge of logistics, 3PL, freight, manufacturing, or retail distribution operations
• Familiarity with MEDDPICC and/or Command of the Message sales frameworks
• A track record of ramping quickly on new products and turning early wins into a repeatable motion

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$222,400—$278,000 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Customer Success.

About the job

At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.

The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.

As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.

This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.

Responsibilities

In this role, you’ll:

• Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.
• Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.
• Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.
• Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.
• Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.
• Refine local customer success practices to align APJ operations with Twilio’s global customer engagement strategy.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• People Leadership: 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.
• Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.
• Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
• Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
• Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
• Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.

Desired:

• Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.
• Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.

Location

1. This role will be remote, and based in Australia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About CoLab

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.

We build AI for engineers designing cars, medical devices, and jet engines. Products this complex aren’t sketched and sent to production. Teams spend months on iterations, reviews, and tests, predicting how every part performs before anything is built. CoLab is where those reviews happen, and we capture the rationale behind every change. Other tools show what changed between versions. Only CoLab knows why. That’s how our AI helps manufacturers like Bobcat, Triumph Motorcycles, and GE Appliances make better decisions, eliminate rework cycles, and get to market faster.

Proudly based in St. John’s, Newfoundland, CoLab started with one customer in 2018. Since then we’ve raised a $72M Series C, been named the 57th fastest growing company in North America by Deloitte (Fast 500™), signed multi-year AI partnerships with companies like Bombardier, and grown to a team of 250+.

About the Role

We’re hiring an Engineering Manager to lead the team building AutoReview—CoLab’s AI-powered capabilities for automating mechanical design review.

This is a people leadership role that requires real technical depth. You won’t need to be the engineer writing every solution, but you should understand software and web architecture well enough to pressure-test an approach, spot when an estimate doesn’t add up, and ask the question that changes the conversation.

You’ll work closely with Product to turn broad ideas into a roadmap the team can confidently execute. That includes making early calls on feasibility and scope, then giving engineers the context and autonomy to work through the details.

The technical problems are substantial: DFM checks, clash detection, BOM consolidation, clearance analysis, bulk AutoReview workflows, and increasingly, the intersection of 2D engineering data and machine learning.

Our Ideal Candidate

• You’ve managed engineers working on technically complex web applications—ideally involving geometry, 3D data, geometric processing, CAD, graphics, or adjacent domains.
• You care deeply about people and understand the technology they’re building. You stay connected enough to the work to identify risks early without becoming the person everyone depends on for every decision.
• This team is smart, motivated, and eager to move. Your job isn’t to manufacture ambition; it’s to provide clarity so that ambition is focused on the right problems.
• You’ll also help establish clearer, respectful boundaries between Engineering and Product ownership. If you enjoy building that kind of trusting partnership while navigating ambiguity, you’ll do well here.

Job Responsibilities

• Lead, coach, and support the engineers responsible for Build AutoReview.
• Partner closely with Product to define priorities, assess feasibility, roughly scope initiatives, and build realistic timelines.
• Maintain enough technical context across projects to surface risks, dependencies, and questionable assumptions early.
• Help the team deliver major AutoReview initiatives, including DFM checks, assembly analysis, and bulk review workflows.
• Work across Engineering, Product, and the applied ML Team as AutoReview expands into areas where ownership and technical approaches are still evolving.
• Create focus when priorities change quickly because of new customer insight, technical developments, or advances in AI and ML.
• Build an environment where engineers have clear context, meaningful ownership, and the support to do excellent work.

Qualifications

• Experience managing software engineers in a technically complex product domain.
• Strong technical foundation in modern web application and software architecture.
• Experience with geometric processing, 3D/CAD applications, graphics, or similar technical systems is a strong asset.
• Demonstrated ability to partner with Product on roadmap planning, technical feasibility, estimation, and prioritization.
• Comfortable navigating evolving AI/ML technologies and understanding how they affect product and architecture decisions.
• Able to move quickly through new information, make thoughtful decisions, and communicate tradeoffs clearly.

Extra Details

This is a full-time, permanent position with a competitive compensation package that includes stock options. We offer comprehensive benefits and flexible vacation. This is a remote position open in Canada and the US.

Equity Note

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Typeform is fully remote by design. For this role, we can hire candidates based in the ET timezone in the US.

About the team

The AI Engineering team builds the systems and capabilities behind Typeform’s AI products, including Research Flow, our platform for combining quantitative research with deeper qualitative insights.

We use machine learning, large language models, RAG, and agentic systems to help customers collect, understand, and act on information in more conversational and personalised ways.

Through Research Flow, this includes helping customers design studies, run AI-moderated conversations with adaptive follow-up questions, and turn responses into useful insights.

The team owns the journey from experimentation through to production. This includes AI application development, evaluation, infrastructure, deployment, observability, reliability, and performance.

You will work closely with Product Managers, Software Engineers, Data Scientists, Data Engineers, and Analytics teams to turn promising AI ideas into secure, scalable, and dependable customer experiences.

About the role

As a Senior AI Engineer at Typeform, you will be instrumental in building and evolving the AI capabilities behind Research Flow, alongside our broader AI products.

Your work will help customers understand the “why” behind responses and move from research questions to informed decisions faster.

Your scope will span generative AI applications, enterprise RAG systems, agentic workflows, model evaluation, machine learning pipelines, and the infrastructure required to run them reliably at scale.

This is a hands-on engineering role with strong ownership. You will turn ideas and prototypes into production systems used by our customers, with direct influence on their quality and performance. You will also help define the technical standards for developing, evaluating, deploying, and monitoring AI across Typeform.

Things you will do

Build and deliver AI products

• Design, build, and deploy generative AI capabilities across Typeform’s products, with a key contribution to Research Flow.
• Develop applications using large language models, RAG, vector search, and agentic systems.
• Build services and APIs that allow product teams to integrate AI capabilities into customer experiences.
• Turn prototypes into reliable production systems with clear measures of performance and quality.
• Explore new ways for customers to collect, understand, and act on information using AI.

Build scalable AI systems

• Design and operate machine learning services and workflows using Python, Docker, Kubernetes, and AWS.
• Build reliable pipelines for batch and real time processing using technologies such as Kafka and Airflow.
• Design solutions using vector databases to support retrieval, recommendations, personalisation, and semantic search.
• Use MLflow to manage experiments, model versions, registries, and deployments.
• Improve the reliability, performance, scalability, and cost efficiency of our AI systems.

Evaluate and improve AI quality

• Build automated evaluation pipelines for generative AI applications, including the conversational and analytical capabilities behind Research Flow.
• Develop benchmarks that measure accuracy, relevance, reliability, fairness, latency, and cost.
• Evaluate retrieval strategies, including chunking, embeddings, context selection, and reranking.
• Monitor AI systems in production and identify opportunities to improve their quality and performance.
• Create safeguards that reduce unexpected behaviour and protect customer data.

Shape our AI engineering practice

• Establish reusable patterns and technical standards for building, evaluating, and releasing AI systems.
• Help teams make informed decisions about models, frameworks, infrastructure, performance, and cost.
• Apply strong engineering practices across testing, security, observability, version control, and deployment.
• Share technical knowledge and support the development of other engineers.
• Keep up with relevant AI research, tools, and engineering practices, applying what is useful to Typeform.

Collaborate across Typeform

• Partner with Product, Engineering, Data Science, Data Engineering, and Analytics teams to connect AI investments with customer and business needs.
• Work with Data Scientists to turn experiments and models into reliable production services.
• Communicate technical concepts, risks, and tradeoffs clearly to technical and nontechnical partners.
• Contribute to technical planning and help shape the direction of AI across Typeform.

What you bring

• At least four years of experience building and deploying machine learning or AI systems in production.
• Strong Python and software engineering skills.
• Experience building production services using Python frameworks such as FastAPI.
• Practical experience developing generative AI applications using large language models, RAG, tool use, or agentic systems.
• Experience with frameworks such as PyTorch, LangChain, LangGraph, or similar technologies.
• A strong understanding of enterprise RAG systems, including chunking, embeddings, retrieval, reranking, evaluation, and monitoring.
• Experience creating automated evaluations for generative AI applications.
• Experience with AWS, Docker, Kubernetes, Terraform, and continuous integration and deployment practices.
• Experience using services such as AWS SageMaker or AWS Bedrock.
• Experience with Kafka, vector databases, or other technologies used for real time and high dimensional data processing.
• Experience managing machine learning workflows using MLflow.
• Experience monitoring production systems with tools such as Datadog or OpenSearch.
• The ability to balance quality, speed, reliability, scalability, and cost when making technical decisions.
• Strong communication skills and experience collaborating with Product, Engineering, and Data teams.

Extra awesome

• Experience working in a B2B SaaS product company.
• Experience with orchestration tools such as Airflow or Argo Workflows.
• Familiarity with SQL, Spark, Snowflake, or other data processing technologies.
• Experience building systems that combine structured data, unstructured data, and generative AI.
• Experience with AI security, privacy, responsible AI, prompt injection protection, or data leakage prevention.
• Experience improving the latency and cost of AI systems operating at scale.

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

Mozilla’s Customer Experience team helps users, organizations, and partners successfully adopt, use, and get sustained value from Mozilla products. Historically, much of Mozilla’s support work has focused on consumers. As Mozilla expands its business and organizational offerings, we are building a support operation designed for the needs of B2B customers, including dependable service delivery, clear customer commitments, global coverage, and close coordination with Product and Engineering.

As Staff Enterprise Support Operations Manager, you will be Mozilla’s first dedicated B2B support operations leader. You will not inherit a mature operation; you will build one. You will design and launch the operating model, vendor strategy, processes, tooling, training, metrics, capacity planning, and governance required to provide high-quality technical support to organizations deploying and managing Mozilla products.

Beyond building the support operation, you will serve as the operational bridge between Enterprise customers, CX, Product, and Engineering, ensuring insights from customers and support teams inform the broader Enterprise experience.

This is an individual contributor role with broad end-to-end ownership. You will be the day-to-day owner of Mozilla’s external B2B support vendor relationships and the operational processes connecting vendor agents with Mozilla teams. You will use customer demand, service performance, and cost data to determine when and how the operation should expand across geographies, languages, coverage models, and support offerings. As the business grows, you will also help define the structure and capabilities of Mozilla’s future B2B support team.

You will participate in a defined incident coverage model and periodically lead the operational response to major customer incidents. In those moments, you will ensure vendors follow established procedures, coordinate escalation and handoffs to Mozilla engineers, drive cross-functional resolution, communicate clearly with customers and internal leaders, and oversee post-incident reviews and root cause analysis.

This position requires a rare combination of support operations expertise, vendor management, program development, technical fluency, and calm leadership under pressure. Our ideal candidate is a practical builder who can move between strategy and execution, create structure where none exists, and earn the trust of customers, vendors, engineers, and senior leaders.

What you’ll do:

• Build and launch Mozilla’s first B2B support operations capability, including its operating model, workflows, escalation paths, governance, and continuous-improvement processes.
• Own external support vendor relationships end to end, including future vendor selection and contracting support, onboarding, workforce planning, performance management, invoicing, renewals, and investment recommendations.
• Create and maintain vendor training, support playbooks, standard operating procedures, quality frameworks, knowledge materials, and coordination with product teams for release-readiness plans.
• Forecast customer demand and support capacity, balancing staffing, coverage, language needs, service quality, cost, and business growth; recommend when to expand into new geographies or service models.
• Define service objectives, metrics, KPIs, dashboards, and operating reviews for quality, speed, customer experience, productivity, and cost.
• Hold vendors accountable for performance, identify service gaps, and lead corrective-action and continuous-improvement plans.
• Own Mozilla’s operational enterprise escalation framework while designing and managing operational handoffs between vendor agents and Mozilla teams so complex issues reach the right Engineering, Product, Security, or business partners with sufficient context and urgency.
• Lead the operational response to major B2B incidents, coordinating vendor execution, engineering engagement, customer and leadership communications, resolution, and post-incident review.
• Partner with Product, Engineering, Customer Success, Sales, Legal, Finance, Procurement, and other teams to align customer commitments with operational capacity and improve the support experience.
• Participate in customer-facing meetings to understand operational challenges, explain support processes, gather feedback, and strengthen the customer support experience.
• Translate support trends and customer feedback into actionable insights, partnering cross-functionally to improve customer journeys, products, documentation, processes, tooling, automation, and responsible uses of AI, while helping define the future structure of Mozilla’s B2B support organization.

What you’ll bring:

• 5+ years of experience in B2B or enterprise technical support operations, service delivery, customer operations, vendor management, or a related field.
• Demonstrated experience building a new support capability or substantially scaling or transforming an existing support operation.
• Experience managing outsourced support vendors or BPO partners, including training, workforce planning, quality assurance, performance governance, and corrective action.
• Experience with vendor selection, statements of work, contracts, budgets, forecasts, invoices, renewals, or related procurement and commercial processes.
• Experience with support platforms such as Zendesk/CRMs and issue-tracking systems such as Jira, including reporting, workflow design, and operational analytics.
• Strong knowledge of enterprise support and service-management practices, including service levels, severity models, escalations, incident management, problem management, and root cause analysis.
• Experience leading high-severity technical incidents and coordinating customers, support teams, engineers, executives, and other stakeholders under pressure.
• Experience defining operational metrics and using dashboards, reporting, and workforce planning to improve quality, customer outcomes, efficiency, and cost.
• Technical fluency sufficient to coordinate issues involving enterprise software, browsers, endpoint management, identity, certificates, proxies, networks, security tools, and managed customer environments; deep software engineering expertise is not required.
• Excellent communication and cross-functional leadership skills, with the ability to explain complex situations clearly and move work forward across distributed teams.
• Ability to operate independently across regions, cultures, and time zones, exercise sound judgment in ambiguous situations, and build support experiences worthy of long-term customer trust.
• Experience with multilingual or multi-region support operations is desired.
• Experience building and leading B2B or enterprise technical support operations teams is desired.
• Familiarity with GDPR, enterprise security requirements, regulated customer environments is desired.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

#LI-REMOTE

Req ID: R3222

Hiring Ranges:

Remote Germany

€57.000—€76.000 EUR

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

This role owns the foundation that lets other software drive Firefox: the secure, reliable connection an outside tool or another team uses to act inside the browser, and the building blocks they call to do it. It enables the teams building on it — internal teams, outside AI tools — to create their own products on top. This role owns the shared layer and the strategy for it. It’s a hands-on, technical role in a fast-moving, greenfield space, so it’s as much strategy as execution.

The opportunity is broad: internal teams (Smart Window, New Products’ automated tools), outside AI tools and their users, and web developers. The three share much of the underlying technology, but each reaches its market in a different way. The mandate is to figure out what to go after, and in what order.

What you’ll do:

• Own the shared foundation and the building blocks it gives other software, and make them reliable and secure.
• Push the open standard (WebDriver BiDi) forward, and build Firefox-only advantages the standard won’t cover
• Design the safety controls: let a person approve actions, see when software is acting for them, and take back control.
• Define the strategy for any major third-party AI assistants people already use.
• Serve internal teams (Smart Window, New Products) and outside tools through one shared layer.

Measured on:

Adoption across teams and tools, volume of usage through the platform, and sustained reliability and security.

What you’ll bring:

• A product-minded engineer, or a very technical PM who can drive a technical product
• Developer-space experience, with the range to think about consumers and internal platforms
• Comfortable setting strategy in ambiguity; own a technical contract other teams depend on
• Strong instincts on security and trust. Nice to have: web standards, MCP, browser automation

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

#LI-REMOTE

Req ID: R3214

Hiring Ranges:

US Tier 1 Locations

$195,000—$260,000 USD

US Tier 2 Locations

$179,000—$239,000 USD

US Tier 3 Locations

$166,000—$221,000 USD

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders—only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The People team architects the talent engine that powers Mozilla’s mission-driven work. As a Staff Recruiter (P4), you are a high-level individual contributor responsible for driving end-to-end recruitment for our most complex and critical technical roles. You will operate as a talent architect, leading advanced sourcing initiatives and high-stakes closing strategies while ensuring operational excellence across the entire hiring lifecycle.

What you’ll do:

• High-Stakes Closing: Own the end-to-end candidate experience for Staff-level and leadership roles, expertly navigating complex negotiations, equity education, and competitive counter-offers to ensure a high close rate.
• Advanced Passive Sourcing: Architect and execute sophisticated sourcing strategies to identify elite, “hard-to-find” talent within niche technical communities (e.g., Rust, browser engine architecture, privacy-preserving AI).
• Strategic Stakeholder Management: Serve as a primary talent advisor to VPs and Directors, providing data-driven insights to influence organizational design and multi-quarter hiring plans.
• Operational Excellence: Lead continuous improvement of the recruiting workflow, utilizing Career Level Guides (CLGs) to ensure consistency in candidate evaluation, leveling, and calibration across all technical business units.
• Talent Pipeline Planning: Drive long-term succession planning by identifying and engaging talent today for the critical roles of tomorrow, ensuring a healthy and diverse pipeline.

What you’ll bring:

• Full-Cycle Mastery: Extensive experience managing the entire recruitment lifecycle for technical roles in a high-growth or open-source environment.
• Expert Sourcing & Closing Skills: Demonstrated ability to build proprietary talent maps and close high-level candidates through mission-alignment and sophisticated negotiation tactics.
• Leadership in Calibration: Proven track record of using job-level expectations to lead calibration sessions that result in consistent and fair hiring decisions.
• Consultative Approach: Strong ability to work with senior leadership to define performance goals and identify development opportunities for talent pipelines.
• Commitment to our values: \* Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

#LI-REMOTE

Req ID: R3236

Hiring Ranges:

US Tier 1 Locations

$137,000—$183,000 USD

US Tier 2 Locations

$126,000—$168,000 USD

US Tier 3 Locations

$116,000—$155,000 USD

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

Mozilla’s Customer Experience team helps users, organizations, and partners successfully adopt, use, and get sustained value from Mozilla products. Historically, much of Mozilla’s support work has focused on consumers. As Mozilla expands its business and organizational offerings, we are building a support operation designed for the needs of B2B customers, including dependable service delivery, clear customer commitments, global coverage, and close coordination with Product and Engineering.

As Staff Enterprise Support Operations Manager, you will be Mozilla’s first dedicated B2B support operations leader. You will not inherit a mature operation; you will build one. You will design and launch the operating model, vendor strategy, processes, tooling, training, metrics, capacity planning, and governance required to provide high-quality technical support to organizations deploying and managing Mozilla products.

Beyond building the support operation, you will serve as the operational bridge between Enterprise customers, CX, Product, and Engineering, ensuring insights from customers and support teams inform the broader Enterprise experience.

This is an individual contributor role with broad end-to-end ownership. You will be the day-to-day owner of Mozilla’s external B2B support vendor relationships and the operational processes connecting vendor agents with Mozilla teams. You will use customer demand, service performance, and cost data to determine when and how the operation should expand across geographies, languages, coverage models, and support offerings. As the business grows, you will also help define the structure and capabilities of Mozilla’s future B2B support team.

You will participate in a defined incident coverage model and periodically lead the operational response to major customer incidents. In those moments, you will ensure vendors follow established procedures, coordinate escalation and handoffs to Mozilla engineers, drive cross-functional resolution, communicate clearly with customers and internal leaders, and oversee post-incident reviews and root cause analysis.

This position requires a rare combination of support operations expertise, vendor management, program development, technical fluency, and calm leadership under pressure. Our ideal candidate is a practical builder who can move between strategy and execution, create structure where none exists, and earn the trust of customers, vendors, engineers, and senior leaders.

What you’ll do:

• Build and launch Mozilla’s first B2B support operations capability, including its operating model, workflows, escalation paths, governance, and continuous-improvement processes.
• Own external support vendor relationships end to end, including future vendor selection and contracting support, onboarding, workforce planning, performance management, invoicing, renewals, and investment recommendations.
• Create and maintain vendor training, support playbooks, standard operating procedures, quality frameworks, knowledge materials, and coordination with product teams for release-readiness plans.
• Forecast customer demand and support capacity, balancing staffing, coverage, language needs, service quality, cost, and business growth; recommend when to expand into new geographies or service models.
• Define service objectives, metrics, KPIs, dashboards, and operating reviews for quality, speed, customer experience, productivity, and cost.
• Hold vendors accountable for performance, identify service gaps, and lead corrective-action and continuous-improvement plans.
• Own Mozilla’s operational enterprise escalation framework while designing and managing operational handoffs between vendor agents and Mozilla teams so complex issues reach the right Engineering, Product, Security, or business partners with sufficient context and urgency.
• Lead the operational response to major B2B incidents, coordinating vendor execution, engineering engagement, customer and leadership communications, resolution, and post-incident review.
• Partner with Product, Engineering, Customer Success, Sales, Legal, Finance, Procurement, and other teams to align customer commitments with operational capacity and improve the support experience.
• Participate in customer-facing meetings to understand operational challenges, explain support processes, gather feedback, and strengthen the customer support experience.
• Translate support trends and customer feedback into actionable insights, partnering cross-functionally to improve customer journeys, products, documentation, processes, tooling, automation, and responsible uses of AI, while helping define the future structure of Mozilla’s B2B support organization.

What you’ll bring:

• 5+ years of experience in B2B or enterprise technical support operations, service delivery, customer operations, vendor management, or a related field.
• Demonstrated experience building a new support capability or substantially scaling or transforming an existing support operation.
• Experience managing outsourced support vendors or BPO partners, including training, workforce planning, quality assurance, performance governance, and corrective action.
• Experience with vendor selection, statements of work, contracts, budgets, forecasts, invoices, renewals, or related procurement and commercial processes.
• Experience with support platforms such as Zendesk/CRMs and issue-tracking systems such as Jira, including reporting, workflow design, and operational analytics.
• Strong knowledge of enterprise support and service-management practices, including service levels, severity models, escalations, incident management, problem management, and root cause analysis.
• Experience leading high-severity technical incidents and coordinating customers, support teams, engineers, executives, and other stakeholders under pressure.
• Experience defining operational metrics and using dashboards, reporting, and workforce planning to improve quality, customer outcomes, efficiency, and cost.
• Technical fluency sufficient to coordinate issues involving enterprise software, browsers, endpoint management, identity, certificates, proxies, networks, security tools, and managed customer environments; deep software engineering expertise is not required.
• Excellent communication and cross-functional leadership skills, with the ability to explain complex situations clearly and move work forward across distributed teams.
• Ability to operate independently across regions, cultures, and time zones, exercise sound judgment in ambiguous situations, and build support experiences worthy of long-term customer trust.
• Experience with multilingual or multi-region support operations is desired.
• Experience building and leading B2B or enterprise technical support operations teams is desired.
• Familiarity with GDPR, enterprise security requirements, regulated customer environments is desired.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

#LI-DNI

Req ID: R3222

Hybrid

Lokation: Prague

Language: English required, CZ advantage but not a limitation

Level: Senior

Form of cooperation: Contraktor

Start date:  preferably within 1-3 months

Allocation: Full-Time

Allocation length: long-term, the project with 100% under 12 months with the possibility to be further extended.

HL role description:

Dedicated Platform Delivery Lead for the AI & Data Hub Platform Team. The operational partner to the Head of Platform and counterpart to the Platform Tech Lead. Owns day-to-day backlog management, stakeholder alignment, dependency handling, and release coordination for the platform team. The role is situated in the AI & Data Enablement Lead team.

Short description of assignment:

Dedicated Platform Delivery Lead for the AI & Data Hub Platform Team. The operational partner to the Head of Platform and counterpart to the Platform Tech Lead. Owns day-to-day backlog management, stakeholder alignment, dependency handling, and release coordination for the platform team. The role is situated in the AI & Data Enablement Lead team.

Requirements:

Backlog ownership & prioritization

• Own the platform Feature-level backlog, including ordering and readiness of incoming work.

• Translate platform demand into clear, actionable backlog items aligned with platform priorities and constraints.

Stakeholder interface & operational alignment

• Own the platform’s day-to-day stakeholder interface towards Stream Leads and Epic Owners.

• Represent the platform team in operational coordination and align scope, priorities, dependencies, and delivery implications.

Dependency, risk & release coordination

• Coordinate dependencies, delivery risks, release readiness, changes, releases, and handovers.

Service adoption & documentation standards

• Support adoption of platform services, including clarity of offering and usage expectations.

• Maintain current, usable platform service documentation standards.

Valued qualifications:

• Senior experience in backlog ownership, prioritization, and delivery coordination.

• Strong stakeholder management with Stream Leads and Epic Owners.

• Ability to translate demand into feature-level backlog items.

• Experience coordinating dependencies, delivery risks, releases, and handovers.

• Sufficient technical understanding to discuss and represent simpler platform topics.

• Experience from data/platform environments and Agile/DevOps delivery is valued.

Personal characteristics:

• Operationally focused

• Structured and disciplined

• Transparent and proactive

• Technically credible

• Stakeholder oriented

• Clear on role boundaries and able to protect team focus

Other:

The role is unique to the platform team and requires a dedicated person. The consultant coordinates and represents the team but does not take technical, strategic, or people decisions that belong to the Tech Lead, Head of Platform, or other accountable roles. Scope, deadlines, and solutions must be aligned with the team.

WEB

• title=Data Lead
• job=other

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Highlights

• Location: Spain Remote
• Language: Russian-speaking team; English fluency required (C1)

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9⁄5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.

This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. You’ll go to the source, find out how the product actually works, and write it up so a customer can act on it — not just describe a feature, but make sure nothing is left unclear.

You won’t be handed a finished playbook. You’ll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.

What You’ll Own

• Release documentation — every customer-facing release article, published and live on the date the release ships, with no lag between release and publication
• Accuracy — what you publish is confirmed against the product and the platform, not against a spec or a guess
• The feedback queue — live articles stay correct; feedback comes in, you triage and fix
• The freshness cycle — a growing share of the back catalog, restructured, rewritten, and brought current as your release load allows
• Media — screenshots, screen recordings, and short walkthroughs that go with release work

What You’ll Do

• Turn a feature spec into a published article that goes live the day the release does
• Work directly with the Russian-speaking product team to find out how the product behaves, then write it in English to the Fundraise Up voice and structure — ask the follow-up questions the spec doesn’t answer
• Start from an AI draft and do the real work: check each claim against the product, find where the draft doesn’t hold up, and edit until no open questions remain
• Own incoming feedback on live docs — read the report, find the real problem, fix the article, close it out
• Refactor older content that no longer meets the standard, as release work allows
• Produce and keep current the screenshots, screen recordings, and short walkthroughs a release needs
• Collaborate with English-speaking colleagues across various departments to identify gaps in the current documentation.

Requirements

• 3+ years of experience writing technical or product documentation, or tech content
• Proven ability to own documentation end-to-end — you take responsibility for accuracy and clarity, not just for turning in a draft
• Near-native written English (C1/C2): clean, precise prose and a consistent voice across a large set of articles
• Working Russian: enough to source product behavior directly from a Russian-speaking team and press for the detail that’s missing, not just translate what you’re handed
• Comfortable with technical material: most of our documentation is non-technical, but some isn’t — you can read a tech spec, follow basic API behavior, and write about it accurately
• Comfortable producing video: you can record, edit, and ship a clear screen-recorded walkthrough, not just write about one
• Self-sufficiency: you apply a standard without hand-holding and improve older work to meet it
• Comfort working in a fast-moving environment where context shifts release to release and priorities can change day to day

Nice To Have

• Deeper experience with REST APIs and developer-facing documentation
• Background in editing — leading or contributing to an editorial process
• Experience in product marketing or UX writing
• Experience working in a bilingual (Russian/English) product or engineering organization

At Fundraise Up, AI is a default tool — not an experimental one

We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Compensation

• The compensation range for this role is €3,500 - €4,000 gross per month.
• Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.

Benefits

• Private medical insurance for the employee and their family
• 23 paid vacation days per year
• 11 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• Co-working
• Remote working.

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Senior IT Architect is responsible for contributing to the technical design and implementation of enterprise-scale systems built on the Microsoft technology stack. This role ensures that technical decisions are practical, scalable, secure, and implemented with high engineering standards.

The role operates in a fast-paced environment with critical delivery timelines and works closely with business stakeholders, product owners, architects, and development teams to design, build, modernize, and support complex applications and integrations. The Senior IT Architect is accountable for making sound technical decisions for the team they work with, writing production code, supporting implementation quality, and ensuring long-term maintainability.

\_\_\______________________________________

Key Responsibilities

Architecture & Technical Decision-Making

•    Contribute to and help shape solution architecture across application, integration, data, and infrastructure layers within a Microsoft-centric ecosystem.

•    Design scalable, secure, and resilient systems using modern architectural patterns (e.g., layered architecture, domain driven design, event driven and service oriented architectures).

•    Ensure alignment with enterprise standards for security, performance, observability, and compliance.

•    Evaluate and recommend technologies, frameworks, and patterns appropriate for long term sustainability.

•    Act as a senior technical authority for assigned work and make appropriate technical decisions for the team they support.

Hands-On Development

•    Actively design, write, review, and optimize production grade code.

•    Develop solutions using C#, .NET (.NET Core / .NET), ASP.NET, Web APIs, and related frameworks.

•    Apply and promote coding standards, best practices, and design guidelines.

•    Perform deep technical troubleshooting and root cause analysis for complex issues.

•    Participate in code reviews and provide actionable feedback to support quality, performance, and security.

Cloud, Integration & Platform Engineering

•    Design and implement solutions leveraging Microsoft Azure, including compute, storage, messaging, and integration services.

•    Architect and build APIs and system integrations using REST, messaging, and event based patterns.

•    Support data architecture and persistence strategies using SQL Server and related data technologies.

•    Support modernization efforts, including refactoring legacy systems and contributing to cloud-native or hybrid architectures.

Delivery, Collaboration & Documentation

•    Partner with business analysts and stakeholders to translate business requirements into robust technical solutions.

•    Manage assigned technical tasks within project plans, supporting delivery quality and timelines.

•    Provide technical guidance to developers as needed, without formal leadership or people-management responsibilities.

•    Produce and maintain clear, concise technical documentation, including architecture diagrams, design decisions, and operational guidance.

•    Communicate effectively with technical and non technical audiences, explaining tradeoffs and impacts of design decisions.

\_\_\______________________________________

Experience & Qualifications

•    7+ years of progressive experience in software engineering, system design, and application architecture.

•    Extensive experience in the Microsoft technology stack, including:

o    C#, .NET / .NET Core

o    ASP.NET, Web APIs, and service based architectures

o    SQL Server and relational data modeling

•    Proven experience serving as both architect and hands-on senior developer on large, complex systems.

•    Strong background designing and supporting enterprise scale, mission critical applications.

•    Experience with cloud platforms, preferably Microsoft Azure.

•    Experience integrating with external and internal systems through APIs and messaging.

•    Ability to diagnose and resolve high complexity technical problems under delivery pressure.

•    Strong understanding of software design principles, patterns, and performance optimization.

•    Demonstrated ability to influence technical direction and support engineering quality through sound technical judgment.

•    Excellent written and verbal communication skills.

Preferred / Domain Experience

•    Experience modernizing or integrating with legacy platforms.

•    Experience with data conversion or large scale system migrations.

•    Prior work in highly regulated or data intensive enterprise environments.

$125,000 - $180,000 a year

Protective’s targeted compensation for this position is $125k-$180k. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

The role

You will help the Firefox WebGPU team clear its backlog of correctness and security bugs in wgpu, Firefox’s WebGPU implementation, so WebGPU can ship on Linux and Android. You will take on well-defined, prioritized issues, land fixes upstream in the open-source wgpu project and in Gecko, and free the core team to focus on the remaining release-blocking work.

Responsibilities

• Fix prioritized correctness and validation bugs from the wgpu “WebGPU for Firefox” project (the “Current”, “CTS Burndown”, “Linux release” and “Android release” columns), plus security and fuzzer-reported bugs.
• Diagnose and fix application blockers, real apps and demos that do not yet work in Firefox Nightly (the webgpu-apps meta-bug).
• Work through WebGPU conformance test suite (CTS) failures.
• Write and pass tests, work through code review with wgpu maintainers and Gecko module owners, and land upstream.
• Coordinate with the Firefox WebGPU team on task selection and priority.

Scope and references

• wgpu “WebGPU for Firefox” GitHub project
• webgpu-apps meta-bug (Bugzilla) blockers
• WebGPU conformance test suite (CTS) expected-failure lists
• Specific issue lists to be provided by the WebGPU team

Definition of done

Reviewed fixes landed upstream in wgpu and in Gecko, with tests, measurably reducing the P2/P3 backlog, app blockers, and CTS failures, contributing to WebGPU riding the trains on Linux and Android.

Required qualifications

• Strong Rust.
• Experience in a large systems or graphics codebase, and the ability to ramp on wgpu quickly.
• Comfort working upstream in an open-source project (public issues and code review).
• Solid debugging skills (validation bugs, corner cases, fuzz findings).

Preferred

• Prior contributions to wgpu (the team can onboard an existing wgpu contributor fastest).
• WebGPU / graphics / GPU experience. Modern graphics APIs: Vulkan, DirectX/D3D 11⁄12, Metal. Shader languages: WGSL, HLSL, MSL, SPIR-V.
• Low-level Android graphics experience
• Security or fuzzing experience. Web security model.

Are you an Amazon PPC expert ready to step up your game?

About the RoleJoin a fast moving, remote first team as a product designer shaping complex fintech and B2B workflows.

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response and service management.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog’s advocacy and engineering teams
• Create content in one or more mediums to build Datadog’s reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
• Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
• Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
• Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are:

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
• You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, http://incident.io , Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
• You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
• Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
• You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
• You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
• You enjoy self driven exploration and education on new technologies and languages

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Bonus points:

• You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
• You are already an active member of SRE, DevOps, or incident-response communities

Benefits and Growth:

• High income earning opportunities based on individual performance
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits
• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response and service management.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog’s advocacy and engineering teams
• Create content in one or more mediums to build Datadog’s reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
• Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
• Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
• Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are:

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
• You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, http://incident.io , Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
• You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
• Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
• You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
• You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
• You enjoy self driven exploration and education on new technologies and languages

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Bonus points:

• You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
• You are already an active member of SRE, DevOps, or incident-response communities

Benefits and Growth:

• High income earning opportunities based on individual performance
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits
• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.