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About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and thereby contribute to improving the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

Responsibilities

• Architect and implement scalable, secure, and reliable data pipelines using modern data platforms (e.g., Spark, Databricks, Airflow, Snowflake, etc.).
• Develop ETL/ELT processes to ingest data from various structured and unstructured sources.
• Perform Exploratory Data Analysis (EDA) to uncover trends, validate data integrity, and derive insights that inform data product development and business decisions.
• Collaborate closely with data scientists, analysts, and software engineers to design data models that support high-quality analytics and real-time insights.
• Write clean, maintainable code with comprehensive unit and integration tests to ensure reliability and stability in Python.
• Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 2+ years of hands-on experience in data engineering or backend software development roles.
• Solid understanding of Relational Databases (RDS, MySQL, PostgreSQL).
• Experience with Apache Kafka or RabbitMQ for building asynchronous, decoupled systems.
• Proficiency with Python, SQL, and at least one data pipeline orchestration tool (e.g., Apache Airflow, Luigi, Prefect).
• Strong experience with cloud-based data platforms (e.g., AWS Redshift, GCP BigQuery, Snowflake, Databricks).
• Deep understanding of data modeling, data warehousing, and distributed systems.

Additional Skills

• Familiarity with DevOps practices (CI/CD, infrastructure as code, containerization with Docker/Kubernetes).
• Exposure to AI/ML-integrated solutions or interest in working alongside data science teams.
• Knowledge of data security and privacy regulations (e.g., GDPR, HIPAA).
• Familiarity with prompt engineering and how LLM-based systems interact with data.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Communication and Collaboration:

• Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collects authorization numbers in appropriate systems as applicable.
• Provides professional and constructive environment for communication across units/departments and resolves operational issues.
• May attend intra/interdepartmental meetings which involve walking within NM Campus.
• Communicates customer satisfaction issues to appropriate individuals.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
• Accommodates all levels of communication ability.

Technology:

• Utilizes multiple online order retrieval systems to verify or print the patients order.
• Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
• Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
• Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
• Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

• Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
• Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides ideas and suggestions for process improvements within the department.
• Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
• Adjusts processes as needed to meet standards.
• Uses organizational and unit/department resources efficiently.
• Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
• Understands that schedule may change to reflect shifting business needs.
• Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

• Additional education.
• Additional language skills.
• Healthcare finance and/or healthcare insurance experience.
• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Communication and Collaboration:

• Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collects authorization numbers in appropriate systems as applicable.
• Provides professional and constructive environment for communication across units/departments and resolves operational issues.
• May attend intra/interdepartmental meetings which involve walking within NM Campus.
• Communicates customer satisfaction issues to appropriate individuals.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
• Accommodates all levels of communication ability.

Technology:

• Utilizes multiple online order retrieval systems to verify or print the patients order.
• Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
• Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
• Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
• Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

• Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
• Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides ideas and suggestions for process improvements within the department.
• Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
• Adjusts processes as needed to meet standards.
• Uses organizational and unit/department resources efficiently.
• Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
• Understands that schedule may change to reflect shifting business needs.
• Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

• Additional education.
• Additional language skills.
• Healthcare finance and/or healthcare insurance experience.
• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the Role

As an Account Development Representative (ADR) at Samsara, you will be trained, both on the job and with formal training programs led by a world-class team of sales professionals, to take on your next role as closing Account Executive.

On a daily basis, you will be responsible for sourcing pipelines for our EMEA business, generating opportunities via outbound outreach.

We have offices in Paris and London and we offer remote working from Germany, France and the United Kingdom.

This is a remote position open to candidates based in France, Germany, and the United Kingdom. This position requires working hours in CEST. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. Successful ADRs can see promotion to a closing role in two years or less.
• You love talking to people: In this role, you will average 60+ calls to prospective customers daily.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support to make a larger impact.
• You treat rejection as a learning experience: In this role, you will get hung up on and you will get told no. You need to have the resilience to pick up the phone again and again to sell Samsara’s mission.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.

In this role, you will:

• Drive pipeline through personalized outreach to prospects via phone, emails and LinkedIn
• Have the opportunity to to participate in trade/shows events to represent the Samsara brand and connect with prospective customers and partners.
• Become a product expert and learn the Samsara way of selling
• Keep meticulous records of interactions with accounts in our CRM (Salesforce.com)
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1-3 years professional experience, ideally in customer facing roles
• 6-12 months sales experience as a minimum
• Highly motivated and committed, with strong desire to work in target driven sales
• Proven track record of consistent over achievement of targets/expectations of previous roles
• Excellent communication skills, verbal and written
• Curious and able to ask insightful questions
• A champion of a Growth Mindset
• Highly proficient in English and in French

An ideal candidate also has:

• Experience in closing-sales roles
• Proven track record of achievements beyond work (e.g. academics, sports, charity, …)
• Willingness to collaborate and influence in a “win as a team” environment
• Excitement about solving new problems in innovative ways
• Motivation to help build a fast-growing business in the IoT and SaaS space

ADR pathways

Through Samsara’s ADR program, there are always opportunities to move to the next level and take on more responsibility during the program and beyond—those who work hard to grow quickly will have the opportunity to advance their careers. With emphasis on continued professional development, the training doesn’t stop after onboarding—we provide opportunities to expand ADRs’ understanding of the market and our competitors, develop hard skills needed in the Sales function, and work with mentors to help our representatives progress through the three levels of our ADR program.

• ADR I representatives focus on inbound leads—conducting a high volume of conversations, sharing the ins and outs of our products, and fostering relationships with those prospects interested in Samsara. At the ADR I level, we provide plenty of learning opportunities including call sessions with more senior Sales team members, training on tools (Salesforce, Salesloft, Lusha), product knowledge, objection handling, and more. Our representatives at this level are go-getters who are able to progress their careers through the opportunities provided for them.

• The next level in the program is ADR II, where our representatives work on top of funnel movement, creating high quality sales engagements, and supporting our Account Executives. Along with the leap into outbound work, those at the ADR II level are continually exposed to learning opportunities and enrolled in specialized trainings including professional writing, persona based messaging, , cold calling 2.0, and collaboration and communication with Account Executives. After building their skills in outbound sales and earning sales certifications, our representatives graduate to the final level of the program.

• The highest level within our organization is ADR III. These ADRs work hand-in-hand with field Account Executives and Enterprise Regional Sales Managers at Samsara. They partner closely on large accounts, implementing detailed territory plans, participating in weekly strategy meetings, and scheduling and attending customer demos. Additionally, ADR IIIs partake in a mentorship program to learn from leadership on the Account Executive team who provide exposure and training ahead of their interview for an Account Executive position.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Communication and Collaboration:

• Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collects authorization numbers in appropriate systems as applicable.
• Provides professional and constructive environment for communication across units/departments and resolves operational issues.
• May attend intra/interdepartmental meetings which involve walking within NM Campus.
• Communicates customer satisfaction issues to appropriate individuals.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
• Accommodates all levels of communication ability.

Technology:

• Utilizes multiple online order retrieval systems to verify or print the patients order.
• Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
• Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
• Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
• Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

• Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
• Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides ideas and suggestions for process improvements within the department.
• Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
• Adjusts processes as needed to meet standards.
• Uses organizational and unit/department resources efficiently.
• Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
• Understands that schedule may change to reflect shifting business needs.
• Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

• Additional education.
• Additional language skills.
• Healthcare finance and/or healthcare insurance experience.
• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM ™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Client Support Representative is an operational support role within the Client Support team, responsible for executing core tasks that enable EnableComp’s revenue cycle operations. This role focuses primarily on medical documentation retrieval and processing, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution. The Client Support Representative partners with the Client Delivery team to communicate operational findings and escalate client-impacting issues, ensuring seamless coordination across functions. This role does not have direct client interaction; all client communication is facilitated through the Client Delivery team.

Key Responsibilities

• Retrieve and acquire medical documentation from client systems, including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, and medical record components
• Submit document request lists and monitor outstanding requests on a regular cadence to ensure EnableComp receives necessary claim documentation for processing
• Scan, upload, and store medical documentation and confidential patient health information (PHI) in accordance with EnableComp’s data handling standards
• Assist in compiling client reconciliations by gathering and organizing data from client systems and EnableComp platforms to prepare reconciliation reports for review and resolution
• Assist in working client reconciliations by researching closed and returned claims, resolving open items, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claims
• Support prebill work queue resolution for assigned clients, maintaining performance within established KPI standards
• Partner with Client Delivery team members to communicate operational findings, escalate client-impacting issues, and ensure alignment on inventory and documentation needs
• Identify and report client system issues, workflow barriers, and process gaps to the Client Support People Leader for resolution or escalation
• Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Client Support People Leader, supporting upstream resolution by Revenue Services
• Maintain accurate and consistent documentation within the E360 platform in real time as actions are completed, ensuring all account activity is properly recorded
• Use multiple systems to perform accurate and timely data entry in support of operational workflows
• Assist in efficiently moving work through the department and cooperate with other departments as needed
• Follow established standard operating procedures (SOPs) and contribute feedback on process improvement opportunities
• Other duties as assigned

Requirements and Qualifications

• High School Diploma or GED required

• 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred

• Familiarity with medical claims documentation and payer/provider data processes preferred

• Equivalent combination of education and experience will be considered

• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regular and predictable attendance

Special Considerations and Prerequisites

• Practices and adheres to EnableComp’s Core Values, Vision and Mission

• Ability to handle large volumes of work while paying close attention to detail

• Ability to work in a fast-paced environment with a strong sense of urgency

• Demonstrated ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints

• Effectively communicate issues, problems, and results that impact timelines for task completion

• Ability to interact professionally at multiple levels within the organization

• Strong organizational skills and attention to detail

• Willingness to learn and adapt in a dynamic, evolving operational environment

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Client Our client is a growing consumer goods brand that sells through both wholesale and e-commerce channels, working with retail buyers as well as direct consumers.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. We are a series C startup with the largest network of independent primary care practitioners for clients.

The Recruiting team is looking for a passionate and detail-oriented Recruiter to help grow teams across Elation Health. This is a fantastic opportunity to build a strong foundation in full-cycle recruiting while working alongside experienced recruiters on our Talent team. If you’re eager to learn the craft of recruiting, love connecting with people, and want to help build something meaningful in healthcare technology, this may be the right opportunity for you!

Responsibilities

• Support full-cycle recruiting across a variety of teams and roles company-wide, from job posting through offer
• Source and screen candidates through job boards, LinkedIn, Juicebox, referrals, and other creative channels, using AI-powered sourcing tools to identify and engage talent more efficiently
• Leverage AI tools to streamline resume screening, candidate research, and outreach personalization, while applying good judgment to ensure fairness and accuracy
• Schedule and coordinate interviews across multiple stakeholders, ensuring a smooth and timely process for candidates and hiring teams alike
• Help create a fabulous candidate experience by communicating clearly, warmly, and promptly at every touchpoint
• Keep our applicant tracking system meticulously updated in real time, ensuring accurate candidate status and pipeline data
• Partner with hiring managers and senior recruiters to understand role requirements and target candidate profiles across departments
• Be an ambassador of Elation Health’s mission and core values throughout the candidate journey
• Track recruiting metrics and pipeline data, using AI-powered dashboards or reporting tools where available to flag trends or bottlenecks to the team
• Stay current on emerging AI recruiting tools and best practices, and help evaluate new technologies that could improve our hiring process
• Take on special projects to improve recruiting processes and candidate experience as you grow in the role
• Partner across both Talent Acquisition and Human Resources, leveraging periods between active hiring cycles to contribute to core HR programs, retention strategies, and team development

Experience and Skills

• 2+ years of experience in full-cycle recruiting
• Effective communication with hiring teams
• Comfort using AI tools (e.g., ChatGPT, Claude, AI sourcing platforms) to work smarter and more efficiently
• Excellent written and verbal communication skills
• Highly organized with meticulous attention to detail – you take pride in keeping records accurate and up-to-date
• Comfortable managing multiple priorities and calendars in a fast-paced environment
• A proactive, can-do attitude and a strong sense of ownership over your work
• Eagerness to learn, take feedback, and grow your career over time
• Experience with HR (Generalist, Employer Relations) strongly preferred

Salary range: $85,000-100,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

An early career opportunity for 2026 B.Tech cybersecurity and MBA–ITBM graduates.

Sprinto is an Autonomous Trust Platform that centralises trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organisations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organisations across 75 countries, Sprinto helps organis ations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto natively supports 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and more. Sprinto’s extensible architecture enables organisations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organisations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don’t wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren’t built by sitting together, they’re built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

As a Technical Account Manager, you’ll guide customers from contract signature through setup, go-live, and their first audit milestone. You’ll work with founders, CTOs, and security teams; learn how a security and compliance platform works in practice; and build the judgment to keep a complex project moving. You’ll have experienced teammates and specialists to learn from as your ownership grows.

Where you’ll leave your mark?

• Make the plan real. Understand the customer’s goals, systems, stakeholders, and deadlines. Turn them into milestones with clear owners.
• Guide the setup. Help customers connect their tools, activate controls, and align Sprinto to the frameworks they need.
• Keep people moving together. Lead progress conversations, write clear updates, and surface risks while there is still time to act.
• Own the next step when things get stuck. Bring in Product, Support, or Compliance with the right context, then follow through with the customer.
• Improve the journey. Notice recurring friction, document what works, and help make onboarding better for the customers who follow.

Success here means customers complete setup, reach value sooner, and trust Sprinto to help them make progress. As you grow, you’ll take on more customer journeys and more complex decisions.

The kind of builder we’re looking for -

This role may suit you if you have a B.Tech background in cybersecurity or a related technical field with meaningful security exposure, or an MBA in Information Technology Business Management (ITBM). There is no graduation-year requirement. Internships, projects, and early work experience all count.

We’ll look for evidence that you can:

• Explain a technical idea to someone who does not share your background.
• Organize an ambiguous problem into actions, owners, and deadlines.
• Learn quickly, ask good questions, and follow through.
• Write clearly and build trust with people working toward different priorities.

General Knowledge of cloud systems, SaaS integrations, APIs, SOC 2, or ISO 27001. You do not need prior experience running SaaS onboarding, managing executives, or holding an advanced security certification.

A useful way to apply: Along with your résumé, tell us about one project, internship, or work situation where you brought people together to get a result. What was stuck, what did you do, and what changed?

How we care for our Sprinters?

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
• We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We’re proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to Natasha Ulanowski, Senior Demand Generation Manager, you’ll be one of the first points of contact for our potential customers, engaging with hundreds of local government agencies across North America.

For inbound leads, you work closely with the Demand Generation team to catch any interest, and provide prospects who have “raised their hand” a friction-free experience to get their questions answered.

When you have no inbound leads to service, you are constantly researching new potential suspects using the attributes of our “Ideal Customer Profile”, working your network and sales tools, following up on high-quality lists, working with your dedicated Business Development Executive on account plans and always tweaking and improving your messages and scripts - using performance data and AI to do it smarter each time.

Above all, you take ownership of every opportunity to engage a new prospect. This is a highly visible position with great opportunities for growth into full-cycle sales, customer success, and other positions across the Go-to-Market team.

As a Business Development Representative at Clariti, you’ll get to :

• Build and execute high-volume, multi-channel outbound sequences - cold calls, personalized emails, LinkedIn touches, and more - with a test-and-iterate mindset informed by open rates, reply rates, and booked meetings.
• Use AI-powered tools to research prospects at scale, surface buying signals, and craft outreach that connects each agency’s specific pain points directly to Clariti’s value proposition.
• Multi-thread into buying committees by identifying the right decision-makers, influencers, and champions within each agency to ensure outreach lands with the people who matter.
• Work with Marketing and Sales to develop target lists, call strategies, and messaging - and find new ways to increase awareness of Clariti.
• Engage your Sales Executive partner to ensure smooth, timely handoff of qualified leads.
• Constantly evolve and improve the lead qualification process.
• Maintain a pipeline of prospects as information is gathered and interest is vetted.
• Keep Salesforce current by logging activities, maintaining accurate contact data, and flagging ideal accounts within your territory.
• Feed market intelligence back to the team by sharing prospect feedback, objections, and competitive insights to sharpen our messaging and GTM playbook

What do you bring to the team? 🧠

• 1- 3+ years relevant B2B sales and/or Govtech experience.
• Extremely comfortable cold-calling prospects on the phone.
• Experience in explaining technical/ complex solutions to key stakeholders.
• Coachable, self-aware and open to feedback.
• Have a curious mindset - not afraid to ask questions to dig deep into learning about your prospect’s pains and challenges.
• Able to learn new concepts quickly and retain large amounts of information.
• Experience in using Salesforce and Dialpad
• Strong written communication skills
• Uses AI sales tools for prospecting research and outreach personalization.
• Data-driven outbound mindset - you track your own metrics, know what your numbers mean, and use them to self-correct without waiting to be coached

Bonus Points 🎉

• Experience in Community Development (permitting, planning, licensing, code enforcement)
• Successful track record in quota attainment.
• Experience in consultative selling.
• Interest in the government technology sector, local governments, public policy and/or in community development/ land development.

You were hired now what?💼

Your first week ✅

• Our IT team will help onboard and set you up in our tools and systems

• Get to know us and what we have to offer!

  • Company orientation; introduction to our product, history, vision and mission
  • HR onboarding, review of all company benefits, policies and procedures

• Get to know the team!

  • Your manager will set up meet & greets with internal stakeholders

• Be set up for success!

  • Company wide and role specific training
  • 1:1s with your manager and team lead will be coordinated and implemented in our HR performance tool - Lattice

Your first 30 days 📈

• BDR Onboarding Bootcamp

  • You will be going through a 2-week onboarding process to learn how to sell our solutions
  • BDR specific topics covered included our Ideal Customer Profile, proofpoints, training on sales tools, cold call practices and qualification
  • By the end of the bootcamp, you will have the opportunity to conduct a mock qualification call with one of our Industry Panel Advisors

• Upon successful completion of the bootcamp

  • You will be assigned to a territory and paired with a Sales Executive
  • 90 day plan reviewed and set with onboarding quota and targets designed (quarterly)
  • Regular cadence set for weekly 1:1s and coaching sessions

Your first 90 days 🎓

• Achieved onboarding targets
• Have a good level understanding of our product and market
• Have a good grasp on prospecting to local governments and qualifying our prospects

Your first year 🤩

• Highlight performance reviews
• Compensation review
• Promotion pathways review

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary for this role is expected to be between $60,000-$70,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note 📝

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We’re committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.

Description

Job Summary

The Technical Project Coordinator is responsible for coordinating and tracking healthcare IT and clinical AI project delivery from kickoff through go-live. This role maintains project plans and milestones, facilitates cross-functional communication across Software Engineering, Product Management, Clinical Specialists, and Client Operations, manages project documentation and action items, and supports readiness activities so projects meet schedule, quality, and operational requirements.

Essential Duties and Responsibilities

• Maintain and update project plans, timelines, and resource trackers for assigned healthcare IT and clinical AI projects.

• Monitor progress against milestones, identify potential delays or bottlenecks, and escalate risks and issues to project leadership.

• Coordinate cross-functional go-live readiness activities, including pre-launch requirements, testing checkpoints, and operational readiness criteria.

• Draft and distribute clear project status updates and go-live communications to internal teams and external stakeholders.

• Serve as a central point of contact for project queries and information flow among engineering, clinical, product, and client-facing teams.

• Schedule project meetings, prepare agendas and pre-read materials, capture decisions and action items, and follow up with owners through completion.

• Organize and maintain project repositories, templates, agreements, manuals, and reports with current, accessible version control.

• Support dependency tracking across workstreams and help keep delivery aligned to agreed scope and timelines.

• Apply established PMO processes and tools (for example, Jira, Confluence, or equivalent) to keep status accurate and visible.

• Contribute to continuous improvement of project tracking, documentation, and communication practices.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in business administration, healthcare administration, information technology, or a related field, or equivalent practical experience (required).

• 2+ years of experience in project coordination, project support, or project management, preferably in healthcare, IT, software development, or biotechnology (required).

• Proficiency with project management tools such as Jira, Confluence, Asana, Trello, or equivalent (required).

• Strong Microsoft Office and Google Workspace skills, including Word, Excel, and PowerPoint (required).

• Strong written and verbal communication skills, including the ability to synthesize discussions into concise, actionable summaries (required).

• Strong organization, prioritization, and attention to detail when managing multiple overlapping tasks and projects (required).

• Ability to work independently and collaboratively across technical, clinical, and commercial stakeholders (required).

• Preferred: CAPM, PMP, or active progress toward a project management credential.

• Preferred: Experience in an Agile or Scrum software development environment.

• Preferred: Familiarity with healthcare compliance, medical imaging, or clinical workflows.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require domestic travel up to 10% to support customer implementations.

Working Environment

Remote/Hybrid.

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.

Description

Job Summary

The Technical Project Coordinator is responsible for coordinating and tracking healthcare IT and clinical AI project delivery from kickoff through go-live. This role maintains project plans and milestones, facilitates cross-functional communication across Software Engineering, Product Management, Clinical Specialists, and Client Operations, manages project documentation and action items, and supports readiness activities so projects meet schedule, quality, and operational requirements.

Essential Duties and Responsibilities

• Maintain and update project plans, timelines, and resource trackers for assigned healthcare IT and clinical AI projects.

• Monitor progress against milestones, identify potential delays or bottlenecks, and escalate risks and issues to project leadership.

• Coordinate cross-functional go-live readiness activities, including pre-launch requirements, testing checkpoints, and operational readiness criteria.

• Draft and distribute clear project status updates and go-live communications to internal teams and external stakeholders.

• Serve as a central point of contact for project queries and information flow among engineering, clinical, product, and client-facing teams.

• Schedule project meetings, prepare agendas and pre-read materials, capture decisions and action items, and follow up with owners through completion.

• Organize and maintain project repositories, templates, agreements, manuals, and reports with current, accessible version control.

• Support dependency tracking across workstreams and help keep delivery aligned to agreed scope and timelines.

• Apply established PMO processes and tools (for example, Jira, Confluence, or equivalent) to keep status accurate and visible.

• Contribute to continuous improvement of project tracking, documentation, and communication practices.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in business administration, healthcare administration, information technology, or a related field, or equivalent practical experience (required).

• 2+ years of experience in project coordination, project support, or project management, preferably in healthcare, IT, software development, or biotechnology (required).

• Proficiency with project management tools such as Jira, Confluence, Asana, Trello, or equivalent (required).

• Strong Microsoft Office and Google Workspace skills, including Word, Excel, and PowerPoint (required).

• Strong written and verbal communication skills, including the ability to synthesize discussions into concise, actionable summaries (required).

• Strong organization, prioritization, and attention to detail when managing multiple overlapping tasks and projects (required).

• Ability to work independently and collaboratively across technical, clinical, and commercial stakeholders (required).

• Preferred: CAPM, PMP, or active progress toward a project management credential.

• Preferred: Experience in an Agile or Scrum software development environment.

• Preferred: Familiarity with healthcare compliance, medical imaging, or clinical workflows.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require domestic travel up to 10% to support customer implementations.

Working Environment

Remote/Hybrid.

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY

CONTEXT:

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.
• Advise Customers on procurement leading practices and configuration management.
• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues
• Contribute to peer code review

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server
• Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
• Comfortable looking for configuration solutions versus new coding and development
• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
• Experience working on AI - Claude Code

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• Excellent written and verbal communication skills  and at ease in a multicultural environment
• Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We’re a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following ( https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience Life At Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.

#LI-NS1

#LI-HYBRID

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, private medical insurance, MultiSport Card, life insurance, pension, home working allowance, vacation, among other benefits.

Reasonable estimate of the current range for Poland:

97,600 PLN gross per annum to 146,400PLN gross per annum

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

An early career opportunity for 2026 B.Tech cybersecurity and MBA–ITBM graduates.

Sprinto is an Autonomous Trust Platform that centralises trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organisations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organisations across 75 countries, Sprinto helps organis ations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto natively supports 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and more. Sprinto’s extensible architecture enables organisations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organisations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don’t wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren’t built by sitting together, they’re built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

As a Technical Account Manager, you’ll guide customers from contract signature through setup, go-live, and their first audit milestone. You’ll work with founders, CTOs, and security teams; learn how a security and compliance platform works in practice; and build the judgment to keep a complex project moving. You’ll have experienced teammates and specialists to learn from as your ownership grows.

Where you’ll leave your mark?

• Make the plan real. Understand the customer’s goals, systems, stakeholders, and deadlines. Turn them into milestones with clear owners.
• Guide the setup. Help customers connect their tools, activate controls, and align Sprinto to the frameworks they need.
• Keep people moving together. Lead progress conversations, write clear updates, and surface risks while there is still time to act.
• Own the next step when things get stuck. Bring in Product, Support, or Compliance with the right context, then follow through with the customer.
• Improve the journey. Notice recurring friction, document what works, and help make onboarding better for the customers who follow.

Success here means customers complete setup, reach value sooner, and trust Sprinto to help them make progress. As you grow, you’ll take on more customer journeys and more complex decisions.

The kind of builder we’re looking for -

This role may suit you if you have a B.Tech background in cybersecurity or a related technical field with meaningful security exposure, or an MBA in Information Technology Business Management (ITBM). There is no graduation-year requirement. Internships, projects, and early work experience all count.

We’ll look for evidence that you can:

• Explain a technical idea to someone who does not share your background.
• Organize an ambiguous problem into actions, owners, and deadlines.
• Learn quickly, ask good questions, and follow through.
• Write clearly and build trust with people working toward different priorities.

General Knowledge of cloud systems, SaaS integrations, APIs, SOC 2, or ISO 27001. You do not need prior experience running SaaS onboarding, managing executives, or holding an advanced security certification.

A useful way to apply: Along with your résumé, tell us about one project, internship, or work situation where you brought people together to get a result. What was stuck, what did you do, and what changed?

How we care for our Sprinters?

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
• We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We’re proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to Natasha Ulanowski, Senior Demand Generation Manager, you’ll be one of the first points of contact for our potential customers, engaging with hundreds of local government agencies across North America.

For inbound leads, you work closely with the Demand Generation team to catch any interest, and provide prospects who have “raised their hand” a friction-free experience to get their questions answered.

When you have no inbound leads to service, you are constantly researching new potential suspects using the attributes of our “Ideal Customer Profile”, working your network and sales tools, following up on high-quality lists, working with your dedicated Business Development Executive on account plans and always tweaking and improving your messages and scripts - using performance data and AI to do it smarter each time.

Above all, you take ownership of every opportunity to engage a new prospect. This is a highly visible position with great opportunities for growth into full-cycle sales, customer success, and other positions across the Go-to-Market team.

As a Business Development Representative at Clariti, you’ll get to :

• Build and execute high-volume, multi-channel outbound sequences - cold calls, personalized emails, LinkedIn touches, and more - with a test-and-iterate mindset informed by open rates, reply rates, and booked meetings.
• Use AI-powered tools to research prospects at scale, surface buying signals, and craft outreach that connects each agency’s specific pain points directly to Clariti’s value proposition.
• Multi-thread into buying committees by identifying the right decision-makers, influencers, and champions within each agency to ensure outreach lands with the people who matter.
• Work with Marketing and Sales to develop target lists, call strategies, and messaging - and find new ways to increase awareness of Clariti.
• Engage your Sales Executive partner to ensure smooth, timely handoff of qualified leads.
• Constantly evolve and improve the lead qualification process.
• Maintain a pipeline of prospects as information is gathered and interest is vetted.
• Keep Salesforce current by logging activities, maintaining accurate contact data, and flagging ideal accounts within your territory.
• Feed market intelligence back to the team by sharing prospect feedback, objections, and competitive insights to sharpen our messaging and GTM playbook

What do you bring to the team? 🧠

• 1- 3+ years relevant B2B sales and/or Govtech experience.
• Extremely comfortable cold-calling prospects on the phone.
• Experience in explaining technical/ complex solutions to key stakeholders.
• Coachable, self-aware and open to feedback.
• Have a curious mindset - not afraid to ask questions to dig deep into learning about your prospect’s pains and challenges.
• Able to learn new concepts quickly and retain large amounts of information.
• Experience in using Salesforce and Dialpad
• Strong written communication skills
• Uses AI sales tools for prospecting research and outreach personalization.
• Data-driven outbound mindset - you track your own metrics, know what your numbers mean, and use them to self-correct without waiting to be coached

Bonus Points 🎉

• Experience in Community Development (permitting, planning, licensing, code enforcement)
• Successful track record in quota attainment.
• Experience in consultative selling.
• Interest in the government technology sector, local governments, public policy and/or in community development/ land development.

You were hired now what?💼

Your first week ✅

• Our IT team will help onboard and set you up in our tools and systems

• Get to know us and what we have to offer!

  • Company orientation; introduction to our product, history, vision and mission
  • HR onboarding, review of all company benefits, policies and procedures

• Get to know the team!

  • Your manager will set up meet & greets with internal stakeholders

• Be set up for success!

  • Company wide and role specific training
  • 1:1s with your manager and team lead will be coordinated and implemented in our HR performance tool - Lattice

Your first 30 days 📈

• BDR Onboarding Bootcamp

  • You will be going through a 2-week onboarding process to learn how to sell our solutions
  • BDR specific topics covered included our Ideal Customer Profile, proofpoints, training on sales tools, cold call practices and qualification
  • By the end of the bootcamp, you will have the opportunity to conduct a mock qualification call with one of our Industry Panel Advisors

• Upon successful completion of the bootcamp

  • You will be assigned to a territory and paired with a Sales Executive
  • 90 day plan reviewed and set with onboarding quota and targets designed (quarterly)
  • Regular cadence set for weekly 1:1s and coaching sessions

Your first 90 days 🎓

• Achieved onboarding targets
• Have a good level understanding of our product and market
• Have a good grasp on prospecting to local governments and qualifying our prospects

Your first year 🤩

• Highlight performance reviews
• Compensation review
• Promotion pathways review

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary for this role is expected to be between $60,000-$70,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note 📝

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We’re committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.

Description

Job Summary

The Technical Project Coordinator is responsible for coordinating and tracking healthcare IT and clinical AI project delivery from kickoff through go-live. This role maintains project plans and milestones, facilitates cross-functional communication across Software Engineering, Product Management, Clinical Specialists, and Client Operations, manages project documentation and action items, and supports readiness activities so projects meet schedule, quality, and operational requirements.

Essential Duties and Responsibilities

• Maintain and update project plans, timelines, and resource trackers for assigned healthcare IT and clinical AI projects.

• Monitor progress against milestones, identify potential delays or bottlenecks, and escalate risks and issues to project leadership.

• Coordinate cross-functional go-live readiness activities, including pre-launch requirements, testing checkpoints, and operational readiness criteria.

• Draft and distribute clear project status updates and go-live communications to internal teams and external stakeholders.

• Serve as a central point of contact for project queries and information flow among engineering, clinical, product, and client-facing teams.

• Schedule project meetings, prepare agendas and pre-read materials, capture decisions and action items, and follow up with owners through completion.

• Organize and maintain project repositories, templates, agreements, manuals, and reports with current, accessible version control.

• Support dependency tracking across workstreams and help keep delivery aligned to agreed scope and timelines.

• Apply established PMO processes and tools (for example, Jira, Confluence, or equivalent) to keep status accurate and visible.

• Contribute to continuous improvement of project tracking, documentation, and communication practices.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in business administration, healthcare administration, information technology, or a related field, or equivalent practical experience (required).

• 2+ years of experience in project coordination, project support, or project management, preferably in healthcare, IT, software development, or biotechnology (required).

• Proficiency with project management tools such as Jira, Confluence, Asana, Trello, or equivalent (required).

• Strong Microsoft Office and Google Workspace skills, including Word, Excel, and PowerPoint (required).

• Strong written and verbal communication skills, including the ability to synthesize discussions into concise, actionable summaries (required).

• Strong organization, prioritization, and attention to detail when managing multiple overlapping tasks and projects (required).

• Ability to work independently and collaboratively across technical, clinical, and commercial stakeholders (required).

• Preferred: CAPM, PMP, or active progress toward a project management credential.

• Preferred: Experience in an Agile or Scrum software development environment.

• Preferred: Familiarity with healthcare compliance, medical imaging, or clinical workflows.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require domestic travel up to 10% to support customer implementations.

Working Environment

Remote/Hybrid.

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.