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Healthcare Vice President, Medical Affairs at Recursion

Leads Medical Affairs strategy, evidence generation, scientific engagement, and launch readiness across Recursion’s clinical portfolio.

Exec Posted about 4 hours ago RemoteFirstJobs Product
What this role involves

Your work will change lives. Including your own.

The Impact You’ll Make

At Recursion, we are decoding biology to radically improve lives. As Vice President, Medical Affairs, you will help shape how Recursion translates breakthrough science, clinical data, real-world evidence, and AI-enabled insights into meaningful impact for patients, clinicians, investigators, and health systems.

You will build and lead the Medical Affairs strategy across Recursion’s advancing clinical portfolio, with an initial focus on programs in areas of significant unmet need, including oncology, rare disease, immunology, and other priority therapeutic areas. This is a high-impact, cross-functional leadership role for a strategic medical affairs leader who can operate from early development through launch readiness, bring the external medical voice into portfolio decisions, and establish scalable capabilities for scientific engagement, evidence generation, medical communications, and medical excellence.

In this role, you will:

  • Develop and lead integrated Medical Affairs strategies for priority assets, including scientific narrative, evidence gaps, stakeholder engagement, publication strategy, medical education, advisory boards, field medical planning, and launch readiness.
  • Provide Medical Affairs support on cross-functional asset teams, partnering with Clinical Development, Regulatory Affairs, Development Sciences, HEOR/RWE, Biostatistics, Clinical Operations, Portfolio Strategy, Patient Advocacy, Communications, Legal/Compliance, and Business Development, where appropriate.
  • Build evidence-generation plans that support asset differentiation, patient benefit, clinical adoption, and value demonstration, including real-world evidence, HEOR, epidemiology, natural history, burden of disease, treatment patterns, and outcomes-focused studies.
  • Translate external insights from healthcare professionals, investigators, patient communities, payers, health systems, and scientific leaders into actionable recommendations for development strategy, trial design, endpoints, education needs, and evidence priorities.
  • Lead scientific engagement strategy with key opinion leaders, digital opinion leaders, investigators, cooperative groups, patient advocacy organizations, professional societies, and other external stakeholders through compliant, high-quality scientific exchange.
  • Lead congress and conference strategy for priority programs, including planning and execution for major scientific meetings such as ASCO, ESMO, AACR, AAN, and other relevant medical congresses; partner cross-functionally on abstracts, presentations, scientific narratives, medical booths, KOL engagement, and internal preparation.
  • Partner with Recursion’s data science, platform, and Decision Science teams to explore responsible use of AI-enabled approaches for medical insights, evidence synthesis, stakeholder mapping, scientific communication, and measurement of medical impact.
  • Establish the medical communication strategy for assigned assets, including publications, congress abstracts and presentations, lexicon, scientific platform, FAQs, medical information content, and internal scientific training.
  • As the portfolio matures, design and build a structured, scalable Medical Affairs organization, including fit-for-purpose capabilities across medical strategy, field medical, medical communications, medical information, evidence generation, congress planning, insights, and medical excellence.
  • Establish governance, operating rhythms, vendor partnerships, performance metrics, and compliant processes that enable Medical Affairs to support Recursion’s growth from clinical-stage development through potential launch readiness.

The Team You’ll Join

You will join Recursion’s Clinical Development organization, reporting to the Chief Medical Officer. The Clinical Development team is an empowered, execution-minded group responsible for translating Recursion’s innovative science into medicines for patients.

You will work closely with leaders across Development, Regulatory, Development Sciences, Clinical Operations, Data Science, Biology, Chemistry, Portfolio Strategy, Communications, Legal/Compliance, and future commercialization functions. Together, you will help ensure Recursion’s clinical programs are informed by robust evidence, external medical insight, patient need, and the full potential of the RecursionOS.

The Experience You’ll Need

  • Advanced clinical or scientific degree required; MD, DO, PharmD, PhD, or equivalent advanced degree strongly preferred
  • 15+ years of biotech or pharmaceutical industry experience, including significant leadership experience in Medical Affairs
  • Experience building and leading Medical Affairs strategy for clinical-stage or launch-stage assets, ideally in oncology, rare disease, immunology, or other specialty therapeutic areas.
  • Proven ability to lead integrated evidence planning, including RWE, HEOR, epidemiology, burden-of-disease, natural history, treatment-pattern, outcomes, and value-focused studies
  • Strong understanding of drug development from early clinical development through launch readiness and lifecycle planning, including how Medical Affairs contributes to trial design, endpoint strategy, external engagement, publications, and evidence generation.
  • Demonstrated success in engaging KOLs, investigators, patient advocacy organizations, professional societies, payers/HTA stakeholders, and other external experts through compliant scientific exchange.
  • Experience developing scientific platforms, publication plans, congress strategies, advisory boards, medical education initiatives, and medical information resources.
  • Strong working knowledge of relevant compliance expectations, including scientific exchange, medical review, publication practices, advisory board governance, and interactions with healthcare professionals across the US & globally

Working Location & Compensation:

This is a fully remote opportunity with occasional travel requirements. Travel may be necessary from time to time to support collaboration, team events, customer meetings, or other business needs.

At Recursion, we believe that every employee should be compensated fairly. Based on the skills, experience, and qualifications needed for this role, the estimated annual base salary range is:

  • New York City, Boston, & San Francisco Bay Area(s): $358,930–$449,240
  • Salt Lake City & all other U.S. locations: $326,300–$408,400

In addition to base salary, this role is eligible for an annual bonus, equity compensation, and a comprehensive benefits package.

#LI-DB1

#LI-REMOTE

The Values We Hope You Share:

  • We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust.
  • We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action.
  • We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection.
  • We move with urgency because patients are waiting. Speed isn’t about rushing but about moving the needle every day.
  • We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy—leaders take accountability for decisive action, and teams own outcomes together.
  • We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities.

Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively.

More About Recursion

Recursion (NASDAQ: RXRX) is a clinical-stage TechBio company decoding biology to radically improve lives. Recursion is advancing a portfolio of differentiated investigational medicines across its wholly owned and partnered pipeline in oncology, rare disease, neuroscience, immunology, and other therapeutic areas with significant unmet need. Enabling its mission is the Recursion OS, an AI-native, end-to-end drug discovery and development platform integrating biology, chemistry, and clinical development into a unified intelligence system. Powered by proprietary multimodal data, purpose-built AI models, and bilingual teams fluent in both science and AI, the Recursion OS is designed to translate complex science into medicines that matter — faster, better, and at scale — for patients who are waiting.

Recursion’s platform infrastructure is anchored in Salt Lake City, Utah and Milton Park, Oxfordshire, where its automated biology and chemistry laboratories generate proprietary data at industrial scale. Recursion also maintains offices in New York, Montréal, and London, three global hubs for talent and leadership at the intersection of AI and scientific innovation. Learn more at www.recursion.com, or connect on X and LinkedIn.

Recursion is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Recursion leverages AI in our hiring process. We use Greenhouse’s Talent Matching AI technology feature to help review applications against the skills and experience we’ve identified as important for this role. It analyzes your resume and application responses to assess how closely your qualifications match our criteria - but all decisions are made by our human recruiters and hiring managers, including whether to move to the next phase of review. Talent Matching does not automatically advance or reject any candidate. By submitting your application, you acknowledge that you have been informed about and consent to this use of the Talent Matching tool in our review process. Please refer to our Recursion Privacy Policy at https://www.recursion.com/privacy-notice/ for more information about our processing of personal data and your rights.

Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.

Read the full description
Healthcare Executive Director, Asset Team Lead at Recursion

Leads clinical drug asset strategy, competitive positioning, cross-functional prioritization, and portfolio advancement for oncology and immunology programs.

Exec Posted about 4 hours ago RemoteFirstJobs Product
What this role involves

Your work will change lives. Including your own.

The Impact You’ll Make

As the Recursion clinical asset pipeline continues to mature through key inflection points, the advancing assets require leaders who can translate scientific complexity into strategic clarity.  In the role of Executive Director, Asset Team Lead, you will drive the strategic positioning of assets, ensuring that decisioning is grounded in competitive reality, differentiated by Recursion OS insights, and built to move with urgency for patient benefit. You will play a pivotal role ensuring advanced computational approaches and proprietary Recursion OS/ClinTech advantages are leveraged across the portfolio continuum, redefining traditional paradigms of drug development.  Working across functional lines, you will partner with preclinical, clinical and platform teams, promoting communication, alignment and optimization of functional processes to ensure delivery of portfolio goals & transformative medicines for patients.

In this role, you will:

  • Define and drive asset strategy for small molecule clinical programs in oncology and immunology/inflammation — integrating competitive positioning, mechanistic differentiation, biomarker strategy, and patient segmentation to sharpen go/no-go and prioritization decisions across the portfolio
  • Translate Recursion OS and ClinTech insights into strategic asset advantages, ensuring proprietary data and computational insights are maximally enabling for advancement of the drug discovery and development portfolio
  • Develop and pressure-test the competitive narrative for each oncology and I&I portfolio asset, building the evidence base that will inform leadership decisions, partnering discussions and investor communications
  • Partner with functional line leaders across clinical development, BD, finance and platform teams to ensure resource allocation reflects strategic conviction and supports the most impactful programs and workstreams
  • Propagate the Recursion mindset of radically changing lives by continuously raising the bar on how assets are advanced, differentiated, and delivered to patients with significant unmet need

The Team You’ll Join

As an Executive Director, Asset Team Lead, you will work across the asset portfolio, operating as a senior strategic partner to leaders in Clinical Development, Discovery, ClinTech, Platform and BD. The Portfolio Team is execution-minded and analytically rigorous — fluent in both science and AI — and responsible for industrializing Recursion’s innovative science to advance medicines that matter. We break traditional silos, leveraging AI-powered platforms across data analysis, predictive modeling, RWE integration and patient stratification, all with the goal of optimizing asset positioning for the greatest benefit to patients.

The Experience You’ll Need

  • A PhD in life sciences or related scientific discipline with deep expertise in drug discovery & development required
  • 10+ years of biotech/pharma experience with a proven track record of asset-level strategic leadership, advancing programs through clinical stage-gates with demonstrable impact on portfolio value
  • Deep expertise in the development of small molecule therapeutics for oncology and immunology/inflammation required, expertise in rare disease a bonus
  • Experience leveraging computational approaches and data-driven platforms to sharpen asset strategy and clinical decision-making
  • Proven ability to build and articulate the strategic and competitive case for clinical assets – integrating mechanistic differentiation, competitive dynamics, regulatory and market considerations.
  • Strong financial acumen; able to engage credibly on cross-functional resourcing, asset valuation, and portfolio trade-offs
  • Exceptional executive presence – able to synthesize complexity into clear, conviction-led recommendations and present with confidence to senior leadership and external partners

Working Location & Compensation:

This is a remote position based in the United States with required periodic travel. In addition to base salary, this role is eligible for an annual bonus, equity compensation, and a comprehensive benefits package.

#LI-EP1

#LI-REMOTE

The Values We Hope You Share:

  • We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust.
  • We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action.
  • We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection.
  • We move with urgency because patients are waiting. Speed isn’t about rushing but about moving the needle every day.
  • We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy—leaders take accountability for decisive action, and teams own outcomes together.
  • We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities.

Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively.

More About Recursion

Recursion (NASDAQ: RXRX) is a clinical-stage TechBio company decoding biology to radically improve lives. Recursion is advancing a portfolio of differentiated investigational medicines across its wholly owned and partnered pipeline in oncology, rare disease, neuroscience, immunology, and other therapeutic areas with significant unmet need. Enabling its mission is the Recursion OS, an AI-native, end-to-end drug discovery and development platform integrating biology, chemistry, and clinical development into a unified intelligence system. Powered by proprietary multimodal data, purpose-built AI models, and bilingual teams fluent in both science and AI, the Recursion OS is designed to translate complex science into medicines that matter — faster, better, and at scale — for patients who are waiting.

Recursion’s platform infrastructure is anchored in Salt Lake City, Utah and Milton Park, Oxfordshire, where its automated biology and chemistry laboratories generate proprietary data at industrial scale. Recursion also maintains offices in New York, Montréal, and London, three global hubs for talent and leadership at the intersection of AI and scientific innovation. Learn more at www.recursion.com, or connect on X and LinkedIn.

Recursion is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Recursion leverages AI in our hiring process. We use Greenhouse’s Talent Matching AI technology feature to help review applications against the skills and experience we’ve identified as important for this role. It analyzes your resume and application responses to assess how closely your qualifications match our criteria - but all decisions are made by our human recruiters and hiring managers, including whether to move to the next phase of review. Talent Matching does not automatically advance or reject any candidate. By submitting your application, you acknowledge that you have been informed about and consent to this use of the Talent Matching tool in our review process. Please refer to our Recursion Privacy Policy at https://www.recursion.com/privacy-notice/ for more information about our processing of personal data and your rights.

Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.

Read the full description
Engineer Director of Engineering, Artificial Intelligence (AI) at Egen

Leads AI engineering teams, develops operational frameworks, and advises clients on AI systems, governance, agentic deployments, and cloud architecture.

Exec Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

About Egen

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team.

Want to learn more about life at Egen? Check out these resources in addition to the job description.

Meet Egen

Life at Egen

Culture and Values at Egen

Career Development at Egen

Benefits at Egen

About the opportunity

We are seeking a high-impact Director of Engineering to spearhead a vital span of our AI Practice during a period of explosive growth. This is a dynamic player-coach role for a strategic engineering leader who excels at cultivating managerial talent and developing high-performing teams while staying directly engaged in transformative client delivery.

Our AI Practice comprises roughly 78 top-tier engineers across North America, Europe, and India, delivering cutting-edge AI and machine learning solutions for global enterprise clients in healthcare, life sciences, hospitality, the public sector, and industrial markets. We don’t just build proofs of concept—we architect and deploy robust, mission-critical production systems.

Role Overview

As our first dedicated engineering leader in this role, you will take full ownership of a team of roughly twenty engineers—shaping team structure, staffing engagements, and fostering accelerated professional growth. Beyond leading your span, you will partner with the AI Practice Lead to architect and refine practice-wide operational frameworks for hiring, onboarding, and continuous engineering enablement.

Reporting directly to the AI Practice Lead, you will work side-by-side with practice leadership, particularly during your initial two quarters. Approximately 50% of your role will be billable client engagement, positioning you as a high-value fractional advisor and platform leader across critical technical domains: AI SDLC, AI governance, agentic deployments, and cloud platform/pipeline architecture.

This position is tailored for a battle-tested leader with a proven track record of managing managers and engineering leaders. You have built and scaled the operational machinery that powers high-performing engineering organizations—and can showcase tangible, measurable outcomes from organizations that flourished under your design.

What You’ll Do:

  • Span Leadership and People Management

  • Practice Machinery: Hiring, Onboarding, and Enablement

  • Hands-on Delivery and Client Engagement

Span Leadership and People Management

  • Empower and lead a dedicated span of roughly twenty world-class engineers.

  • Drive performance management, professional growth, career paths, and promotion pathways for everyone in your span in close alignment with the practice lead.

  • Serve as the primary leadership point of escalation for engineering challenges within your span.

  • Direct team staffing strategy in partnership with Resource Management and the practice lead, seamlessly matching engineering talent to high-impact engagements.

  • Oversee contractor operations to ensure smooth onboarding, strategic contract extensions, and healthy engagement delivery.

  • Mentor and coach team leads through crucial career conversations, performance coaching, and complex staffing decisions.

Practice Machinery: Hiring, Onboarding and Enablement

  • Spearhead the practice-wide hiring engine in collaboration with the practice lead: optimize interview panels, calibrate interviewer standards, expand capacity, prioritize top candidates, and elevate our partnership with Talent Acquisition.

  • Champion the entire career progression pipeline from onboarding to senior technical leader—refining mentorship, management enablement, and performance review cycles on top of existing practice frameworks.

  • Lead the practice’s internal accelerator program alongside the practice lead, defining production-ready client standards, driving practice-wide adoption, and curating internal assets.

Hands-on Delivery and Client Engagement

  • Maintain an active billable portfolio (~50% focus) across strategic, fractional advisory and platform consulting roles spread intentionally across key client accounts.

  • Provide overarching technical leadership on AI SDLC initiatives—guiding client leadership in adopting modern AI tooling, setting standards of excellence, and measuring ROI.

  • Drive robust AI governance solutions within highly regulated industries, establishing comprehensive evaluation frameworks, observability platforms, audit trails, and production safety controls.

  • Architect enterprise platform and pipeline deployments, including agentic AI frameworks, automated promotion pipelines, and the operational infrastructure supporting them.

  • Serve as a trusted executive advisor to client engineering leaders, delivering expert guidance and constructively challenging technical approaches when needed.

What We’re Looking For (Basic Qualifications)

  • 12+ years of progressive engineering experience, including significant leadership experience guiding full engineering organizations rather than single development teams.

  • Demonstrated experience managing engineering leaders and managers, with a track record of scaling teams and organizational structures effectively.

  • Proven ability to build high-functioning organizational infrastructure—recruiting engines, onboarding programs, engineering standards, and career pathways—with measurable outcomes.

  • Deep technical strength in platform, pipeline, and infrastructure architecture required to command respect and direct technical strategy in executive client settings.

  • Hands-on expertise deploying production AI/ML systems, with primary focus on platform architecture, MLOps/LLMOps pipelines, governance, and operational resilience over pure model research.

  • Deep Google Cloud Platform (GCP) experience, or the proven technical agility to master our GCP-centric delivery stack rapidly.

  • Sharp consulting acumen: adept at managing ambiguity, navigating client-facing dynamics, leading concurrent engagements, and balancing business drivers.

Preferred Qualifications

  • Professional services experience preferred.

  • Collaborative mindset and comfort partnering closely with practice leadership during a transitional quarter as operational authority shifts.

  • Exceptional communication and executive presence, with the ability to influence C-suite client stakeholders and internal executive leadership alike.

$218,000 - $265,000 a year

This position may be hired at multiple levels. Final leveling is determined during the interview process based on a candidate’s experience, skills, and interview outcomes, and the applicable salary range will align with the final level assigned.

Compensation is determined based on factors including experience, expertise, interview performance, and geographic location, where applicable.

Compensation & Benefits:

This role is eligible for our competitive salary and comprehensive benefits package to support your well-being:

- Comprehensive Health Insurance

- Paid Leave (Vacation/PTO)

- Paid Holidays

- Sick Leave

- Parental Leave

- Bereavement Leave

- 401 (k) Employer Match

- Employee Referral Bonuses

Check out our complete list of benefits here - >https://egen.ai/people/#benefits

Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks.

EEO and Accommodations:

Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Co-Founder & Chief Strategy Officer (CSO) – Govuni Collective

Leads organizational strategy, growth, funding, and periodic in-person campaigning as a co-founder and chief strategy officer.

Exec Remote Posted about 6 hours ago Himalayas
What this role involves
Co-Founder & Chief Strategy Officer (CSO) – Govuni Collective Location: Houston Metro Area (Remote with Periodic In-Person Campaigning) Equity Stake: 20% OwnershipSalary: Begins after Year 1 or Year 2 (Based on Funding & Revenue Growth) ---Who We AreGovuni Collective is not just a company—it’s a movement.
Read the full description
Engineer Director of IT Engineering

Leads IT engineering strategy, teams, and delivery for an identity-assured transaction management platform.

Exec Posted about 6 hours ago Himalayas
What this role involves
Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions.
Read the full description
Design Head of Design at Elation Health

Leads Elation’s design strategy and organization, guiding product designers and shaping AI-native clinical product experiences.

Exec Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Elation Health exists to enable every patient to experience the highest quality care wherever they go in the healthcare system. We build technology for independent primary care practices and the physicians, clinicians, and teams who care for their patients every day.

Our platform brings together a clinical-first EHR, intelligent automation, billing, patient engagement, and the workflows that help primary care practices deliver excellent care and build sustainable businesses. The work is consequential: when our products are clear, trustworthy, and well designed, clinicians can spend more time focused on patients and less time fighting their tools.

Primary care is foundational to a healthy healthcare system, yet the technology supporting it is often fragmented, burdensome, and disconnected from the realities of clinical work. At Elation, Design has the opportunity to make the experience of practicing medicine meaningfully better—while helping independent primary care remain strong, sustainable, and human.

We are seeking a passionate Design leader to drive our design strategy, build a strongly capable Design organization, raise the quality and coherence of the product experience, and use AI-native ways of working to deliver more intuitive, trusted, and impactful experiences for clinicians and practices at scale. If you’re excited about shaping the next generation of AI-native primary care technology, this role is for you.

The opportunity

As Head of Design, you will set the vision, standards, and operating model for Design at Elation. You will lead a talented team of product designers and design partners, work closely with Product and Engineering leadership, and bring a strong design point of view to company strategy and product decisions.

This is a hands-on leadership role for someone who can move comfortably between the strategic and the concrete: defining a coherent experience across a complex product, coaching designers through difficult problems, raising the quality bar, and ensuring the details hold up in the hands of real clinicians.

You will report to the Chief Product Officer and serve as a senior voice in the Product Development organization. The title and scope will be calibrated to the experience and demonstrated impact of the person we hire.

What you’ll do

  • Set and communicate a clear design vision for Elation’s product experience, grounded in our clinical-first principles and the realities of primary care.
  • Lead and shape an AI-native Design organization with a durable operating model for how designers, agents, and cross-functional teams work together to create higher-quality experiences at greater speed. Elation is already well on this journey, with AI-native product strategy, evolving design systems, and emerging AI-assisted design-review practices.
  • Build a high-performing Design function: clarify roles and responsibilities, establish effective operating rhythms, create growth paths, and hire and retain exceptional design talent.
  • Partner with the CPO, product leaders, engineering leaders, and executive stakeholders to translate company strategy into a focused product experience strategy and roadmap.
  • Raise the quality bar across the end-to-end user experience, including research, service design, product strategy, interaction design, visual design, content, accessibility, and customer enablement.
  • Strengthen the systems that allow design to scale: principles, patterns, documentation, design systems, research practices, reusable frameworks, and the connection between design artifacts and shipped product. Implement a practical design-review culture that improves decisions early, creates shared standards, protects team velocity, and makes quality everyone’s responsibility.
  • Foster deep empathy for clinicians and practice teams by embedding a rigorous culture of user research across product development—engaging directly with clinical and billing experts through co-design, workflow observation, and qualitative and quantitative insights.
  • Help teams solve the right problems before they move quickly on the wrong ones. Create clarity in ambiguous spaces and make tradeoffs explicit.
  • Partner closely with Engineering to ensure that design intent survives implementation and that the finished experience is reliable, coherent, accessible, and delightful to use.
  • Develop designers as leaders and active contributors to product direction—not simply as owners of screens or deliverables.
  • Represent the customer and the design perspective in senior leadership discussions, product prioritization, launch decisions, and company-wide conversations about quality.
  • Create an environment where designers can do their best work: one that is candid, collaborative, intellectually curious, and accountable for impact.

What success looks like

We will measure success through a combination of customer impact, product quality, organizational health, and operating leverage. In particular, we expect this leader to improve:

  • Clinician and practice-team experience, including usability, consistency, and confidence in Elation’s products.
  • Design quality and product coherence, with fewer late-stage design issues and less avoidable rework.
  • The quality and consistency of customer insight used in product decisions.
  • Design team health, retention, hiring, growth, and clarity of ownership.
  • Product Development velocity through stronger design systems, review practices, reusable patterns, and AI-native ways of working.

What we’re looking for

  • Significant experience leading product design in a complex, multi-surface, or highly regulated environment. Experience in healthcare, health technology, enterprise SaaS, or another domain where trust and workflow quality matter is especially valuable.
  • A track record of building, scaling, or materially strengthening a design organization, including hiring, coaching, org design, and talent development.
  • Strong product judgment and the ability to connect design decisions to customer outcomes, business strategy, and technical realities.
  • Experience partnering effectively with Product and Engineering leaders and influencing decisions beyond the Design function.
  • Deep fluency across the UX stack: research, service design, information architecture, interaction design, visual design, systems thinking, and design operations.
  • A strong point of view on design quality, paired with the humility and communication skills to develop that point of view with others.
  • The ability to make complex systems understandable and usable without flattening the nuance that matters.
  • A demonstrated commitment to customer-centered, evidence-informed decision making.
  • Excellent communication and storytelling skills, with the ability to make design rationale clear to executives, cross-functional partners, and designers at every level.
  • Comfort operating in ambiguity, creating structure where it is needed, and making thoughtful decisions without waiting for perfect information.

Salary: $200,000 - $260,000k/yr + variable

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

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Product Vice President, Consumer Products & Growth - CouponFollow at System1

Leads consumer product strategy, growth, partnerships, analytics, and business performance for CouponFollow’s browser extension and mobile apps.

Exec Hybrid Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

About CouponFollow

At CouponFollow (NextGen), a System1 company (NYSE: SST), we help over 25 million monthly users save money by connecting them with real, verified coupon codes from thousands of leading retailers. As one of the world’s leading organic coupon sites, CouponFollow.com, we’re rapidly expanding our product offerings, user experience, and strategic partnerships.

About the Role

We are looking for a Vice President, Consumer Products & Growth to take end-to-end ownership of our browser extension and related mobile apps business, as well as new strategic growth products in the deals and savings space. This is a hybrid business owner / growth / product-owner role. You’ll set the strategy for how we grow these businesses: marketing, installs, retention, and monetization, own the partner relationships that make that growth possible, and work hand-in-hand with product and engineering to ship the roadmap that gets us there. You will be the single point of accountability for the business’s performance and growth trajectory.

Responsibilities:

Strategy & Business Ownership

  • Own the extension and related business plans and operating cadence, with accountability for revenue, forecasting, KPI performance, and resource allocation; identify performance gaps early and lead corrective actions across the organization.

  • Define the growth strategy for the consumer product portfolio, setting the strategic priorities, growth levers, and market-positioning choices that will drive sustainable scale.

  • Set strategic product direction and roadmap priorities to enhance the product experience and business metrics.

  • Source and prioritize new business opportunities, evaluating build-vs-partner tradeoffs and sizing potential impact.

  • Build and scale a high-performing team to drive the business, establishing clear processes, staffing models, and quality standards to maintain strong user experience as volume grows.

Performance & Analytics

  • Own performance management of the CouponFollow browser extensions and mobile  apps — analyzing, interpreting, and reporting on funnel, acquisition, retention, and cashback performance data.

  • Establish the reporting cadence and metrics framework the business is run against, surfacing insights and recommendations to leadership.

Growth Partnerships & Distribution

  • Own the strategy and execution for performance-based CPA/CPI partnerships that drive installs, activation, and monetization.

  • Manage the creator/UGC growth function against clear performance targets.

  • Build and grow high-value partner distribution relationships across affiliate networks, merchants, and other distribution partners, with a clear focus on scalable, pay-for-performance models.

  • Design, test, and optimize CPA (cost per action) and CPI (cost per install) offers, payout structures, and tracking frameworks to maximize efficient growth and LTV.

  • Work closely with the partnerships team to align affiliate network and merchant relationships with the extension/app  business, ensuring clear KPIs, attribution, and payout accountability.

  • Define and track partner performance metrics (e.g., eCPI, eCPA, ROAS, retention cohorts) and run regular partner reviews to scale winners and cut underperformers.

Compliance & Risk

  • Ensure compliance with tracking technologies, digital marketing standards, and affiliate network stand-down rules.

  • Collaborate with product, data, and legal to ensure compliant tracking, fraud prevention, and clean integration of partner-sourced traffic into the extension funnel.

Cross-functional Execution

  • Manage and develop the paid growth function responsible for day-to-day channel execution - approve budgets, targets, and LTV-based guardrails while holding the team accountable for efficient, scalable growth.

  • Partner closely with product and engineering to translate strategy into a shipped roadmap.

  • Act as the connective tissue between partnerships, product, engineering, and leadership to keep the extension business aligned and moving.

Required Qualifications:

  • 8+ years of relevant experience with responsibility for consumer and product activities (e.g. product growth, product management, GM or P&L owner).

  • Demonstrated success developing and scaling performance-based growth programs, including CPA/CPI partnerships, affiliate channels, or other pay-for-performance distribution models.

  • Proven track record building, launching, and maintaining high-scale, successful products.

  • Experience strategically influencing and aligning senior stakeholders and key partners to consistently drive action, results, and change.

  • Hands-on, “roll up your sleeves” mindset, with the ability to be a driver and change agent in an organization.

  • Strong business acumen and data analytics proficiency.

  • Bachelor’s degree in business, engineering, marketing, or a related field (or equivalent practical experience).

Nice To Have:

  • Experience managing app and/or browser extension products.

  • Experience in affiliate marketing or digital partnerships.

  • Experience in the shopping and deals space.

What We Have To Offer:

  • Competitive salary + bonus + equity
  • Generous PTO + 11 company holidays
  • Open sick time
  • 100% covered Medical, Dental, Vision for employees
  • 401k with match
  • Health & Dependent Care Flex Spending Account
  • Paid professional development
  • Leadership & growth opportunities
  • Virtual company and team building events

Equal Employment Opportunity:

System1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This role is a fully-remote role, and can work in the following states: Connecticut, Georgia, Illinois, Massachusetts, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia.

SECURITY NOTICE:

Please be aware that fraudulent individuals or organizations may pose as System1 Recruiters or Hiring Managers in an attempt to solicit personal or financial information.  All legitimate System1 career opportunities are published directly on our official website, www.System1.com.   Authentic emails from our recruiting team will only come from an official @system1.com email address.  System1 will never ask candidates for money, banking information, processing fees, or equipment purchases during any stage of the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Design Head of Design at Elation Health

Leads Elation’s design strategy and organization, guiding product designers and shaping coherent, AI-native experiences for primary care technology.

Exec Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Elation Health exists to enable every patient to experience the highest quality care wherever they go in the healthcare system. We build technology for independent primary care practices and the physicians, clinicians, and teams who care for their patients every day.

Our platform brings together a clinical-first EHR, intelligent automation, billing, patient engagement, and the workflows that help primary care practices deliver excellent care and build sustainable businesses. The work is consequential: when our products are clear, trustworthy, and well designed, clinicians can spend more time focused on patients and less time fighting their tools.

Primary care is foundational to a healthy healthcare system, yet the technology supporting it is often fragmented, burdensome, and disconnected from the realities of clinical work. At Elation, Design has the opportunity to make the experience of practicing medicine meaningfully better—while helping independent primary care remain strong, sustainable, and human.

We are seeking a passionate Design leader to drive our design strategy, build a strongly capable Design organization, raise the quality and coherence of the product experience, and use AI-native ways of working to deliver more intuitive, trusted, and impactful experiences for clinicians and practices at scale. If you’re excited about shaping the next generation of AI-native primary care technology, this role is for you.

The opportunity

As Head of Design, you will set the vision, standards, and operating model for Design at Elation. You will lead a talented team of product designers and design partners, work closely with Product and Engineering leadership, and bring a strong design point of view to company strategy and product decisions.

This is a hands-on leadership role for someone who can move comfortably between the strategic and the concrete: defining a coherent experience across a complex product, coaching designers through difficult problems, raising the quality bar, and ensuring the details hold up in the hands of real clinicians.

You will report to the Chief Product Officer and serve as a senior voice in the Product Development organization. The title and scope will be calibrated to the experience and demonstrated impact of the person we hire.

What you’ll do

  • Set and communicate a clear design vision for Elation’s product experience, grounded in our clinical-first principles and the realities of primary care.
  • Lead and shape an AI-native Design organization with a durable operating model for how designers, agents, and cross-functional teams work together to create higher-quality experiences at greater speed. Elation is already well on this journey, with AI-native product strategy, evolving design systems, and emerging AI-assisted design-review practices.
  • Build a high-performing Design function: clarify roles and responsibilities, establish effective operating rhythms, create growth paths, and hire and retain exceptional design talent.
  • Partner with the CPO, product leaders, engineering leaders, and executive stakeholders to translate company strategy into a focused product experience strategy and roadmap.
  • Raise the quality bar across the end-to-end user experience, including research, service design, product strategy, interaction design, visual design, content, accessibility, and customer enablement.
  • Strengthen the systems that allow design to scale: principles, patterns, documentation, design systems, research practices, reusable frameworks, and the connection between design artifacts and shipped product. Implement a practical design-review culture that improves decisions early, creates shared standards, protects team velocity, and makes quality everyone’s responsibility.
  • Foster deep empathy for clinicians and practice teams by embedding a rigorous culture of user research across product development—engaging directly with clinical and billing experts through co-design, workflow observation, and qualitative and quantitative insights.
  • Help teams solve the right problems before they move quickly on the wrong ones. Create clarity in ambiguous spaces and make tradeoffs explicit.
  • Partner closely with Engineering to ensure that design intent survives implementation and that the finished experience is reliable, coherent, accessible, and delightful to use.
  • Develop designers as leaders and active contributors to product direction—not simply as owners of screens or deliverables.
  • Represent the customer and the design perspective in senior leadership discussions, product prioritization, launch decisions, and company-wide conversations about quality.
  • Create an environment where designers can do their best work: one that is candid, collaborative, intellectually curious, and accountable for impact.

What success looks like

We will measure success through a combination of customer impact, product quality, organizational health, and operating leverage. In particular, we expect this leader to improve:

  • Clinician and practice-team experience, including usability, consistency, and confidence in Elation’s products.
  • Design quality and product coherence, with fewer late-stage design issues and less avoidable rework.
  • The quality and consistency of customer insight used in product decisions.
  • Design team health, retention, hiring, growth, and clarity of ownership.
  • Product Development velocity through stronger design systems, review practices, reusable patterns, and AI-native ways of working.

What we’re looking for

  • Significant experience leading product design in a complex, multi-surface, or highly regulated environment. Experience in healthcare, health technology, enterprise SaaS, or another domain where trust and workflow quality matter is especially valuable.
  • A track record of building, scaling, or materially strengthening a design organization, including hiring, coaching, org design, and talent development.
  • Strong product judgment and the ability to connect design decisions to customer outcomes, business strategy, and technical realities.
  • Experience partnering effectively with Product and Engineering leaders and influencing decisions beyond the Design function.
  • Deep fluency across the UX stack: research, service design, information architecture, interaction design, visual design, systems thinking, and design operations.
  • A strong point of view on design quality, paired with the humility and communication skills to develop that point of view with others.
  • The ability to make complex systems understandable and usable without flattening the nuance that matters.
  • A demonstrated commitment to customer-centered, evidence-informed decision making.
  • Excellent communication and storytelling skills, with the ability to make design rationale clear to executives, cross-functional partners, and designers at every level.
  • Comfort operating in ambiguity, creating structure where it is needed, and making thoughtful decisions without waiting for perfect information.

Salary: $200,000 - $260,000k/yr + variable

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

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Product Vice President, Consumer Products & Growth - CouponFollow at System1

Owns consumer product strategy, growth, partnerships, analytics, roadmap, and business performance for CouponFollow’s browser extension and mobile apps.

Exec Hybrid Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

About CouponFollow

At CouponFollow (NextGen), a System1 company (NYSE: SST), we help over 25 million monthly users save money by connecting them with real, verified coupon codes from thousands of leading retailers. As one of the world’s leading organic coupon sites, CouponFollow.com, we’re rapidly expanding our product offerings, user experience, and strategic partnerships.

About the Role

We are looking for a Vice President, Consumer Products & Growth to take end-to-end ownership of our browser extension and related mobile apps business, as well as new strategic growth products in the deals and savings space. This is a hybrid business owner / growth / product-owner role. You’ll set the strategy for how we grow these businesses: marketing, installs, retention, and monetization, own the partner relationships that make that growth possible, and work hand-in-hand with product and engineering to ship the roadmap that gets us there. You will be the single point of accountability for the business’s performance and growth trajectory.

Responsibilities:

Strategy & Business Ownership

  • Own the extension and related business plans and operating cadence, with accountability for revenue, forecasting, KPI performance, and resource allocation; identify performance gaps early and lead corrective actions across the organization.

  • Define the growth strategy for the consumer product portfolio, setting the strategic priorities, growth levers, and market-positioning choices that will drive sustainable scale.

  • Set strategic product direction and roadmap priorities to enhance the product experience and business metrics.

  • Source and prioritize new business opportunities, evaluating build-vs-partner tradeoffs and sizing potential impact.

  • Build and scale a high-performing team to drive the business, establishing clear processes, staffing models, and quality standards to maintain strong user experience as volume grows.

Performance & Analytics

  • Own performance management of the CouponFollow browser extensions and mobile  apps — analyzing, interpreting, and reporting on funnel, acquisition, retention, and cashback performance data.

  • Establish the reporting cadence and metrics framework the business is run against, surfacing insights and recommendations to leadership.

Growth Partnerships & Distribution

  • Own the strategy and execution for performance-based CPA/CPI partnerships that drive installs, activation, and monetization.

  • Manage the creator/UGC growth function against clear performance targets.

  • Build and grow high-value partner distribution relationships across affiliate networks, merchants, and other distribution partners, with a clear focus on scalable, pay-for-performance models.

  • Design, test, and optimize CPA (cost per action) and CPI (cost per install) offers, payout structures, and tracking frameworks to maximize efficient growth and LTV.

  • Work closely with the partnerships team to align affiliate network and merchant relationships with the extension/app  business, ensuring clear KPIs, attribution, and payout accountability.

  • Define and track partner performance metrics (e.g., eCPI, eCPA, ROAS, retention cohorts) and run regular partner reviews to scale winners and cut underperformers.

Compliance & Risk

  • Ensure compliance with tracking technologies, digital marketing standards, and affiliate network stand-down rules.

  • Collaborate with product, data, and legal to ensure compliant tracking, fraud prevention, and clean integration of partner-sourced traffic into the extension funnel.

Cross-functional Execution

  • Manage and develop the paid growth function responsible for day-to-day channel execution - approve budgets, targets, and LTV-based guardrails while holding the team accountable for efficient, scalable growth.

  • Partner closely with product and engineering to translate strategy into a shipped roadmap.

  • Act as the connective tissue between partnerships, product, engineering, and leadership to keep the extension business aligned and moving.

Required Qualifications:

  • 8+ years of relevant experience with responsibility for consumer and product activities (e.g. product growth, product management, GM or P&L owner).

  • Demonstrated success developing and scaling performance-based growth programs, including CPA/CPI partnerships, affiliate channels, or other pay-for-performance distribution models.

  • Proven track record building, launching, and maintaining high-scale, successful products.

  • Experience strategically influencing and aligning senior stakeholders and key partners to consistently drive action, results, and change.

  • Hands-on, “roll up your sleeves” mindset, with the ability to be a driver and change agent in an organization.

  • Strong business acumen and data analytics proficiency.

  • Bachelor’s degree in business, engineering, marketing, or a related field (or equivalent practical experience).

Nice To Have:

  • Experience managing app and/or browser extension products.

  • Experience in affiliate marketing or digital partnerships.

  • Experience in the shopping and deals space.

What We Have To Offer:

  • Competitive salary + bonus + equity
  • Generous PTO + 11 company holidays
  • Open sick time
  • 100% covered Medical, Dental, Vision for employees
  • 401k with match
  • Health & Dependent Care Flex Spending Account
  • Paid professional development
  • Leadership & growth opportunities
  • Virtual company and team building events

Equal Employment Opportunity:

System1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This role is a fully-remote role, and can work in the following states: Connecticut, Georgia, Illinois, Massachusetts, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia.

SECURITY NOTICE:

Please be aware that fraudulent individuals or organizations may pose as System1 Recruiters or Hiring Managers in an attempt to solicit personal or financial information.  All legitimate System1 career opportunities are published directly on our official website, www.System1.com.   Authentic emails from our recruiting team will only come from an official @system1.com email address.  System1 will never ask candidates for money, banking information, processing fees, or equipment purchases during any stage of the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Support Director, Customer Experience at Constant Contact

Leads the customer experience function, analyzes journey data and feedback, and coordinates cross-functional improvements across the customer lifecycle.

Exec Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

About the Opportunity

At Constant Contact, our customers are at the heart of everything we do. As our Director, Customer Experience, you’ll have the opportunity to build and lead a dedicated Customer Experience function that brings a holistic, data-driven view of the customer journey across the organization.

This is a highly cross-functional role focused on identifying and improving the moments that matter most across the customer lifecycle, from the initial sales conversation and onboarding, through product usage, support, education, community, and renewal. You’ll help Constant Contact better understand where customers experience friction, why it happens, and what we can do to create a more seamless experience.

As our first dedicated Customer Experience leader, you’ll lead our existing Voice of Customer (VOC) team and establish the frameworks, insights, and operating rhythms that make the customer experience visible across the company. You’ll partner closely with leaders across Sales, Product & Design, Support, Success, Marketing, Education, and Community to turn customer insights into meaningful business and experience improvements.

This role is ideal for a hands-on CX leader who is equally comfortable analyzing data, building programs from the ground up, influencing senior stakeholders, and rolling up their sleeves to get things done. You’ll bring independent, evidence-based perspectives to the organization and help drive action even when the teams responsible for the customer experience don’t report directly to you.

What You’ll Do:

  • Build and lead our CX function, including our existing Voice of Customer team, establishing the strategy, priorities, and operating model for the function
  • Own the end-to-end customer journey, identifying friction and opportunities across Sales, onboarding, product, Support, Success, Education, Community, and renewal
  • Turn customer signals into action by bringing together feedback, survey results, behavioral data, research, and other sources to identify systemic issues and prioritize opportunities
  • Strengthen our Voice of Customer program, creating a clear, company-wide view of what customers need and where we can improve
  • Establish CX measurement and reporting, developing meaningful metrics and executive-ready insights that connect customer experience to business outcomes
  • Improve critical customer handoffs, particularly the transition from Sales to onboarding and the intersection between our digital product experience and human support
  • Partner across Sales, Product & Design, Marketing, Support, Success, Education, and Community to influence priorities and drive meaningful improvements without direct authority
  • Establish a cross-functional CX operating rhythm that brings the right leaders together, creates accountability, and keeps customer experience at the center of business decisions
  • Lead and develop a small, high-impact team, operating as a player-coach who is willing to roll up their sleeves and do the work

Who You Are:

Experience

  • 8+ years of progressive experience in Customer Experience, Customer Insights, Voice of Customer, CX Strategy, Customer Analytics, or a related field
  • Experience building or establishing CX programs in a growing or evolving organization
  • Experience in SaaS, subscription, or high-volume, low-touch customer environments
  • Proven experience managing and developing a team
  • Track record of turning customer insights into measurable business or customer experience improvements

Strategic & Analytical Excellence

  • Strong quantitative and analytical skills with the ability to independently evaluate data and translate it into compelling business insights
  • Experience combining quantitative and qualitative customer signals to identify trends, root causes, and opportunities
  • Strong understanding of customer journey mapping, service design, and Voice of Customer methodologies

Leadership DNA

  • Proven ability to influence without authority and build credibility with senior leaders, particularly across Sales and Product
  • Executive presence and exceptional communication skills, with the ability to make complex customer insights clear and actionable
  • Comfortable challenging assumptions respectfully when the data tells a different story
  • Hands-on, curious, and comfortable building structure where none exists
  • Pragmatic and collaborative, with a bias toward action and a focus on high-impact opportunities

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$137,280—$171,600 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Marketing Director, Marketing Planning and Operations

Leads marketing planning and operations, coordinating strategy, processes, resources, and execution across the marketing organization.

Exec Posted about 7 hours ago Jobicy AI
What this role involves
About Life360 Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the...
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Engineer Director, IT

Leads the company's IT organization, overseeing technology infrastructure, systems, security, and internal IT operations.

Exec Posted about 7 hours ago Jobicy AI
What this role involves
About Life360 Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the...
Read the full description
Sales Director, Sales (Middle East)

Leads sales strategy, revenue growth, and customer relationships for Ping Identity across the Middle East.

Exec Posted about 7 hours ago Jobicy AI
What this role involves
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...
Read the full description
Sales Director, Sales (Asia)

Leads sales strategy, teams, and revenue growth for Ping Identity across the Asia region.

Exec Posted about 7 hours ago Jobicy AI
What this role involves
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...
Read the full description
Marketing Director, Earned and Owned Strategy

Leads enterprise earned and owned marketing strategy, driving organic growth initiatives across a portfolio of brands.

Exec Posted about 7 hours ago Jobicy AI
What this role involves
The Role We are looking for a Director of Earned & Owned Strategy to lead enterprise-level organic growth initiatives across a portfolio of brands, with a strong focus on local...
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Product Director, Product Growth

Leads product growth by using customer feedback to shape priorities, launch products, and improve Roofr’s CRM.

Exec Posted about 7 hours ago Jobicy AI
What this role involves
At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by...
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Healthcare Field Medical Director, MSK Surgery

Leads medical strategy and clinical oversight for musculoskeletal surgery programs, partnering with health plans and providers to improve patient outcomes.

Exec Posted about 7 hours ago Himalayas
What this role involves
Your Future Evolves HereEvolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions.
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Operations Director, Partner Programs, Enablement, and Operations

Leads partner programs, enablement initiatives, and operational processes for Ping Identity's partner organization.

Exec Posted about 9 hours ago Jobicy AI
What this role involves
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...
Read the full description
Sales Director, Sales (Middle East)

Leads sales strategy, customer acquisition, and revenue growth for Ping Identity across the Middle East.

Exec Posted about 9 hours ago Jobicy AI
What this role involves
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...
Read the full description
Sales Director, Sales (Asia)

Leads sales strategy, revenue growth, and customer acquisition across the Asia region for Ping Identity.

Exec Posted about 9 hours ago Jobicy AI
What this role involves
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...
Read the full description