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Support Client Support Specialist at EnableComp

Retrieves, processes, uploads, and reconciles medical claim documentation while escalating operational issues to client delivery teams.

Junior Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM ™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Client Support Representative is an operational support role within the Client Support team, responsible for executing core tasks that enable EnableComp’s revenue cycle operations. This role focuses primarily on medical documentation retrieval and processing, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution. The Client Support Representative partners with the Client Delivery team to communicate operational findings and escalate client-impacting issues, ensuring seamless coordination across functions. This role does not have direct client interaction; all client communication is facilitated through the Client Delivery team.

Key Responsibilities

  • Retrieve and acquire medical documentation from client systems, including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, and medical record components
  • Submit document request lists and monitor outstanding requests on a regular cadence to ensure EnableComp receives necessary claim documentation for processing
  • Scan, upload, and store medical documentation and confidential patient health information (PHI) in accordance with EnableComp’s data handling standards
  • Assist in compiling client reconciliations by gathering and organizing data from client systems and EnableComp platforms to prepare reconciliation reports for review and resolution
  • Assist in working client reconciliations by researching closed and returned claims, resolving open items, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claims
  • Support prebill work queue resolution for assigned clients, maintaining performance within established KPI standards
  • Partner with Client Delivery team members to communicate operational findings, escalate client-impacting issues, and ensure alignment on inventory and documentation needs
  • Identify and report client system issues, workflow barriers, and process gaps to the Client Support People Leader for resolution or escalation
  • Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Client Support People Leader, supporting upstream resolution by Revenue Services
  • Maintain accurate and consistent documentation within the E360 platform in real time as actions are completed, ensuring all account activity is properly recorded
  • Use multiple systems to perform accurate and timely data entry in support of operational workflows
  • Assist in efficiently moving work through the department and cooperate with other departments as needed
  • Follow established standard operating procedures (SOPs) and contribute feedback on process improvement opportunities
  • Other duties as assigned

Requirements and Qualifications

  • High School Diploma or GED required

  • 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred

  • Familiarity with medical claims documentation and payer/provider data processes preferred

  • Equivalent combination of education and experience will be considered

  • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Regular and predictable attendance

Special Considerations and Prerequisites

  • Practices and adheres to EnableComp’s Core Values, Vision and Mission

  • Ability to handle large volumes of work while paying close attention to detail

  • Ability to work in a fast-paced environment with a strong sense of urgency

  • Demonstrated ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints

  • Effectively communicate issues, problems, and results that impact timelines for task completion

  • Ability to interact professionally at multiple levels within the organization

  • Strong organizational skills and attention to detail

  • Willingness to learn and adapt in a dynamic, evolving operational environment

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Support Associate Technical Account Manager at Sprinto

Guides customers through platform setup, go-live, compliance projects, and their first audit milestone while coordinating with security teams.

Junior Remote Posted about 8 hours ago RemoteFirstJobs Product
What this role involves

An early career opportunity for 2026 B.Tech cybersecurity and MBA–ITBM graduates.

Sprinto is an Autonomous Trust Platform that centralises trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organisations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organisations across 75 countries, Sprinto helps organis ations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto natively supports 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and more. Sprinto’s extensible architecture enables organisations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organisations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don’t wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren’t built by sitting together, they’re built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

As a Technical Account Manager, you’ll guide customers from contract signature through setup, go-live, and their first audit milestone. You’ll work with founders, CTOs, and security teams; learn how a security and compliance platform works in practice; and build the judgment to keep a complex project moving. You’ll have experienced teammates and specialists to learn from as your ownership grows.

Where you’ll leave your mark?

  • Make the plan real. Understand the customer’s goals, systems, stakeholders, and deadlines. Turn them into milestones with clear owners.
  • Guide the setup. Help customers connect their tools, activate controls, and align Sprinto to the frameworks they need.
  • Keep people moving together. Lead progress conversations, write clear updates, and surface risks while there is still time to act.
  • Own the next step when things get stuck. Bring in Product, Support, or Compliance with the right context, then follow through with the customer.
  • Improve the journey. Notice recurring friction, document what works, and help make onboarding better for the customers who follow.

Success here means customers complete setup, reach value sooner, and trust Sprinto to help them make progress. As you grow, you’ll take on more customer journeys and more complex decisions.

The kind of builder we’re looking for -

This role may suit you if you have a B.Tech background in cybersecurity or a related technical field with meaningful security exposure, or an MBA in Information Technology Business Management (ITBM). There is no graduation-year requirement. Internships, projects, and early work experience all count.

We’ll look for evidence that you can:

  • Explain a technical idea to someone who does not share your background.
  • Organize an ambiguous problem into actions, owners, and deadlines.
  • Learn quickly, ask good questions, and follow through.
  • Write clearly and build trust with people working toward different priorities.

General Knowledge of cloud systems, SaaS integrations, APIs, SOC 2, or ISO 27001. You do not need prior experience running SaaS onboarding, managing executives, or holding an advanced security certification.

A useful way to apply: Along with your résumé, tell us about one project, internship, or work situation where you brought people together to get a result. What was stuck, what did you do, and what changed?

How we care for our Sprinters?

  • Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
  • Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
  • We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
  • We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
  • Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
  • Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We’re proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Support Associate Technical Account Manager at Sprinto

Guides customers through platform setup, go-live, and audit milestones while coordinating with technical and security teams.

Junior Remote Posted about 8 hours ago RemoteFirstJobs Product
What this role involves

An early career opportunity for 2026 B.Tech cybersecurity and MBA–ITBM graduates.

Sprinto is an Autonomous Trust Platform that centralises trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organisations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organisations across 75 countries, Sprinto helps organis ations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto natively supports 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and more. Sprinto’s extensible architecture enables organisations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organisations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don’t wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren’t built by sitting together, they’re built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

As a Technical Account Manager, you’ll guide customers from contract signature through setup, go-live, and their first audit milestone. You’ll work with founders, CTOs, and security teams; learn how a security and compliance platform works in practice; and build the judgment to keep a complex project moving. You’ll have experienced teammates and specialists to learn from as your ownership grows.

Where you’ll leave your mark?

  • Make the plan real. Understand the customer’s goals, systems, stakeholders, and deadlines. Turn them into milestones with clear owners.
  • Guide the setup. Help customers connect their tools, activate controls, and align Sprinto to the frameworks they need.
  • Keep people moving together. Lead progress conversations, write clear updates, and surface risks while there is still time to act.
  • Own the next step when things get stuck. Bring in Product, Support, or Compliance with the right context, then follow through with the customer.
  • Improve the journey. Notice recurring friction, document what works, and help make onboarding better for the customers who follow.

Success here means customers complete setup, reach value sooner, and trust Sprinto to help them make progress. As you grow, you’ll take on more customer journeys and more complex decisions.

The kind of builder we’re looking for -

This role may suit you if you have a B.Tech background in cybersecurity or a related technical field with meaningful security exposure, or an MBA in Information Technology Business Management (ITBM). There is no graduation-year requirement. Internships, projects, and early work experience all count.

We’ll look for evidence that you can:

  • Explain a technical idea to someone who does not share your background.
  • Organize an ambiguous problem into actions, owners, and deadlines.
  • Learn quickly, ask good questions, and follow through.
  • Write clearly and build trust with people working toward different priorities.

General Knowledge of cloud systems, SaaS integrations, APIs, SOC 2, or ISO 27001. You do not need prior experience running SaaS onboarding, managing executives, or holding an advanced security certification.

A useful way to apply: Along with your résumé, tell us about one project, internship, or work situation where you brought people together to get a result. What was stuck, what did you do, and what changed?

How we care for our Sprinters?

  • Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
  • Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
  • We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
  • We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
  • Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
  • Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We’re proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Support Customer Success Associate I at Wisetack

Engages directly with SMB customers to drive successful activation of Wisetack financing solutions and ensure they maximize platform usage for business growth.

Junior Posted 1 day ago RemoteFirstJobs Product
What this role involves

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

  • Ranked #21 on 2024 Inc. 5000 based on revenue growth
  • Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
  • 2024 Best Embedded Finance Solution for Banking Tech Awards
  • 2023 Best Consumer Lending Program by Tearsheet
  • 2023 Best Point of Sale Product by Fintech Breakthrough

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

  • Put customers first (that’s our M.O.)
  • Act fast (leverage our startup environment).
  • Lead the way (show and tell).
  • Take ownership (everyone is hands-on here).
  • Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role

The Customer Success Associate (CSA) will play a pivotal role in directly engaging with our SMB customers to drive the successful activation of Wisetack as their preferred financing solution. This role helps merchants understand how Wisetack can support close rates, ticket sizes, and overall business growth, while ensuring new customers are set up to successfully maximize their use of Wisetack to grow loan volume.

Key responsibilities include owning a structured onboarding process, managing merchant relationships, and driving measurable activation outcomes. While this role is not a traditional sales role, it does require consultative communication skills and the ability to guide conversations toward the fastest path to early success with Wisetack.

The ideal candidate will be highly adaptable, motivated, and eager to experiment with various strategies to refine and optimize our merchant activation playbook. This position requires someone who is intellectually curious, diligent, proactive, and deeply committed to customer success, always prioritizing integrity and long-term results over short-term gains. Additionally, the CSA will actively gather and relay product feedback from merchants, contributing to ongoing improvements and innovation within Wisetack’s offerings.

Responsibilities

  • Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
  • Educate new customers about the benefits Wisetack brings to their business
  • Executing ad-hoc activation campaigns, as determined by business needs
  • Communicate merchant needs, recurring blockers, and feedback to cross-functional partners, especially product, marketing, and partner teams
  • Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback

Requirements

  • 2+ years of experience in a customer-facing role, such as customer success, onboarding, support, sales, or account management
  • Bachelors degree
  • Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT, Granola, Confluence, and more
  • Demonstrated ability to use customer data and feedback to prioritize work, identify patterns, and surface opportunities for improvement
  • Strong verbal and written communication via phone, text, video conferencing, and email
  • Strong organizational skills, time management, and follow-through in a high-volume environment
  • Product orientation, as evidenced by prior work in a technology start-up
  • Comfort using AI tools to improve productivity, communication quality, and day-to-day workflow efficiency

Bonus points

  • Fintech experience
  • Experience with the home services sector or SMB sector

Conclusion

The range of base salary for the position is between $58,300.00 - $81,600.00, plus $4,000 annual discretionary bonus, equity, and benefits . Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s Privacy Policy.

Read the full description
Support Customer Success Rep - Remote Latin America at AUTOPAY

Handles inbound customer calls and inquiries for auto loan products, processes applications, and routes issues to appropriate departments.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

This position is 100% remote for Mexico, Columbia, Venezuela and Guatemala, Argentina, Honduras, DR, Brazil applicants. Not a US based post. The hours are 10am-7pm MST and includes one Saturday a month from 8-5 MST.

ABOUT US

The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform.

Why Work at The Savings Group?

Working at TSG is more than your standard J-O-B. That’s because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we’ve built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success.

SUMMARY

The Customer Success Representative Level I ensures that customers receive wonderful customer service in all aspects when taking care of the customers. This includes any and all customers that are calling in to inquire regarding potential vehicle purchases, refinances or questions regarding open applications and so forth. Customer Success maintains all overflow through TSG phone systems and is the start of the TSG journey for all our customers throughout all of its brands. Customer Success Representatives Level I are required to answer all phone calls received, respond to customer inquiries, complete customer applications either over the phone or via text/email, and send emails to the correct corresponding departments as needed to resolve customer complaints. This includes internal transfers as well as maintaining Legal and Compliance concerns when completing applications as well.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:

  • Understand and demonstrate principles of The Savings Group’s Mission, Vision, and Values.

  • Document all account, contact, and activity information into various systems.

  • Answer calls from internal and external sources, while providing a world-class customer service experience.

  • Complete applications by utilizing various systems to obtain the necessary information and consent.

  • Manage inbound and outbound communication by email, phone and/ or text to customers to complete applications.

  • Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with (i.e, titles issues, escalations, payoff issues, loan specialist request etc..)

  • Consistently respond to auto finance inquiries in a timely, efficient, and professional manner.

  • Meet all metrics and standards set forth by management.

  • Additional duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

  • Education: High School diploma is required. One (1) year of customer service-related experience in a call center preferred.
  • Experience: Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or, car dealerships.
  • Language/Communication/Interpersonal: Strong listening, verbal, and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to customers, clients, and all levels of management.
  • Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
  • Analytical: Detail-oriented with ability to organize, prioritize and work independently. Strong critical thinking skills.
  • Technical: Ability to toggle between applications on a dual monitor setup. Proficiency with Microsoft Office, with intermediate Excel ability, required. Keyboarding/computer skills, heavy computer and phone usage.
  • Other: High level of personal motivation, professionalism and integrity required. Ability to exercise discretion and judgment. Must be dependable.

​​​​ Computer IT/Requirements/compensation:

Must have a desktop or laptop PC capable of installing and running the Windows App. Device must support hardwired (Ethernet) connection for stable network access.

  • Reliable internet connection with minimum speeds of:
  • Download: 50 Mbps or higher. Upload: 10 Mbps or higher
  • Must provide their own headset, mouse, and keyboard.
  • IT can only provide very limited support for personal devices; it is the responsibility of the new hire to run updates and maintain their personal device.
  • $1500 US Dollars per month paid on the last day of each month.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources

Read the full description
Support F2P Customer Success Associate at Sleeper

Provide customer support across email, chat, and social media for a sports gaming platform, resolving user issues and collecting product feedback.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About Sleeper

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team.

Join our team

The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.

You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.

Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role.

What you’ll do as a Customer Success Associate:

  • Provide exceptional customer service through demonstrating product knowledge

  • Effectively communicate with our users across several channels – email, chat, and social media

  • Promote Sleeper through your conflict resolution abilities and effective communication skills

  • Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions

What you’ll bring to the table:

  • Competence with Intercom is preferred but not required

  • Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users

  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required

  • Sleeper fandom!

Benefits

  • Competitive salary

  • Comprehensive health, dental, and vision insurance

  • 401(k)

  • Flexible working hours and remote work options

  • Opportunities for career advancement

What we offer

Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing — connecting people over sports. We believe in fair and equitable pay. Certain locations in the United States require job postings to include a reasonable estimate of the base salary range and/or a general description of benefits and other compensation applicable to the role.

Competitive salary plus benefits including Medical, Dental, PTO, 401k. Please note that the salary range for this role takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. The policy of Sleeper is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Sleeper is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to jobs@sleeper.app.

Headquartered in Las Vegas, NV, Sleeper is backed by Silicon Valley’s top investors, including Andreessen Horowitz, General Catalyst, and Expa.

To learn more, visit us online at: www.sleeper.com

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Support Customer Success Associate I at Wisetack

Engages with SMB customers to drive successful activation of financing products and ensures they maximize platform usage for business growth.

Junior Posted 1 day ago RemoteFirstJobs Product
What this role involves

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

  • Ranked #21 on 2024 Inc. 5000 based on revenue growth
  • Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
  • 2024 Best Embedded Finance Solution for Banking Tech Awards
  • 2023 Best Consumer Lending Program by Tearsheet
  • 2023 Best Point of Sale Product by Fintech Breakthrough

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

  • Put customers first (that’s our M.O.)
  • Act fast (leverage our startup environment).
  • Lead the way (show and tell).
  • Take ownership (everyone is hands-on here).
  • Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role

The Customer Success Associate (CSA) will play a pivotal role in directly engaging with our SMB customers to drive the successful activation of Wisetack as their preferred financing solution. This role helps merchants understand how Wisetack can support close rates, ticket sizes, and overall business growth, while ensuring new customers are set up to successfully maximize their use of Wisetack to grow loan volume.

Key responsibilities include owning a structured onboarding process, managing merchant relationships, and driving measurable activation outcomes. While this role is not a traditional sales role, it does require consultative communication skills and the ability to guide conversations toward the fastest path to early success with Wisetack.

The ideal candidate will be highly adaptable, motivated, and eager to experiment with various strategies to refine and optimize our merchant activation playbook. This position requires someone who is intellectually curious, diligent, proactive, and deeply committed to customer success, always prioritizing integrity and long-term results over short-term gains. Additionally, the CSA will actively gather and relay product feedback from merchants, contributing to ongoing improvements and innovation within Wisetack’s offerings.

Responsibilities

  • Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
  • Educate new customers about the benefits Wisetack brings to their business
  • Executing ad-hoc activation campaigns, as determined by business needs
  • Communicate merchant needs, recurring blockers, and feedback to cross-functional partners, especially product, marketing, and partner teams
  • Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback

Requirements

  • 2+ years of experience in a customer-facing role, such as customer success, onboarding, support, sales, or account management
  • Bachelors degree
  • Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT, Granola, Confluence, and more
  • Demonstrated ability to use customer data and feedback to prioritize work, identify patterns, and surface opportunities for improvement
  • Strong verbal and written communication via phone, text, video conferencing, and email
  • Strong organizational skills, time management, and follow-through in a high-volume environment
  • Product orientation, as evidenced by prior work in a technology start-up
  • Comfort using AI tools to improve productivity, communication quality, and day-to-day workflow efficiency

Bonus points

  • Fintech experience
  • Experience with the home services sector or SMB sector

Conclusion

The range of base salary for the position is between $58,300.00 - $81,600.00, plus $4,000 annual discretionary bonus, equity, and benefits . Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s Privacy Policy.

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Support Pet End-of-Life Representative at Lap of Love Veterinary Hospice

Handle high-volume inbound calls from pet families, guide emotional end-of-life conversations, document pet medical information, and schedule veterinary appointments.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.

  • Provide customer service by engaging in positive interactions with pet families

  • Answer a high volume of customer service calls in a work from home/ remote environment

  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules

  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner

  • Meet all productivity, quality, and performance standards

  • Go above and beyond to provide stellar customer service to pet families and our veterinarians

  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines

  • Other duties may be assigned to the employee to ensure the highest standard of customer service

  • Experience working in high call volume, customer service, or call center environments

  • A hard-wired Ethernet connection is required. ISP must be a subscription to a reliable, high-speed, hard-wired internet service (via an ethernet cord) using DSL, fiber optic or cable. (No Wi-Fi, Hotspots, WiFi Boosters, Wifi Extenders, Satellite etc.)

  • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom

  • Previous experience in a work-from-home environment or working with minimal peer interactions

  • High attention to detail and ability to adapt to new processes

  • Expected to be present for work, on time, every day for the entire duration of their shift

  • Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period.

Physical Job Requirements:

  • Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
  • Ability to lift up to 15 pounds

Schedule

  • Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year

  • Schedule includes nights/weekends/holidays

  • Must attend mandatory multi-week intensive training program at the beginning of employment

  • Medical Insurance Plans with 100% employee funded HSA option available

  • Dental and Vision Insurance Plans

  • Company Funded Wellness Resources (Mental, Financial, and Physical)

  • Life Insurance (Basic, Voluntary, and AD&D)

  • Long Term and Short Term Disability Insurance

  • Retirement Plan (Traditional 401k with 3% match & Roth 401k)

  • Generous Paid Time Off

  • Generous Paid Parental Leave

  • Bereavement Leave

  • Training & Development

  • Pet Insurance

  • Remote Work From Home

Compensation

  • This position is hourly non-exempt and is eligible for overtime
  • Hourly pay is $16.00 per hour
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Support Customer Support Representative

Handles customer inquiries and provides technical support for DeleteMe's privacy protection SaaS platform.

Junior Remote Posted 1 day ago Jobicy AI
What this role involves
About DeleteMe, The Online Privacy Company DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely – we are the emerging leader based on customers and revenues in...
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Support Customer Service Rep 1

Handles inbound calls from disaster assistance applicants, processes registrations, provides program information, and refers callers to relevant relief resources.

Junior Posted 1 day ago Himalayas
What this role involves
Position Summary:The FEMA Call Center Customer Service Representative (CSR) serves as a direct telephone point of contact for individuals registering for federal disaster assistance, callers seeking information about a prior registration, and individuals seeking referrals to disaster relief programs and other assistance providers.
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Support Bilingual Customer Service Representative - Seasonal at CSC Generation

Handle inbound customer calls in English and Spanish, resolve inquiries, create support tickets, and maintain customer records while meeting service level agreements.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

The Customer Service Representative I will serve as the front line of customer support, handling inbound calls in both English and Spanish. This role is responsible for providing excellent customer service, addressing inquiries, and ensuring that a service ticket is created for every customer interaction. The representative will maintain accurate records, follow up with customers as needed, and ensure timely resolution of issues while adhering to the company’s guidelines and service level agreements (SLAs).

Key Responsibilities

·Handle inbound customer calls, providing assistance and information in a professional and courteous manner.

·Respond to inquiries about products, services, billing, and account issues.

·Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.

·Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.

·Maintain and update customer records in the system after each interaction.

·Follow up with customers to provide status updates and confirm issue resolution.

·Adhere to company policies, procedures, and quality standards for call handling and ticket creation.

·Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.

·Collaborate with other team members and departments to ensure seamless customer service delivery.

·Participate in ongoing training and development to stay updated on product knowledge and customer service techniques.

Qualifications

·High school diploma or equivalent required.

·Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.

·Strong computer skills, with the ability to navigate multiple systems and databases.

·Ability to work in a fast-paced environment while maintaining attention to detail.

·Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.

Desired Skills

. Enthusiastic/Knowledge about outdoor activities.

·Previous experience in handling inbound customer calls.

·Familiarity with service ticket creation and tracking.

·Strong organizational and multitasking skills.

·Ability to meet performance targets and work effectively under pressure.

·Team player with a positive attitude and a customer-first mindset.

What we offer:

· SEASONAL agreement for peak season. (3 months)

·Full time $15,000 MXN monthly gross salary.

·$3,000 MXN Productivity Bonus Per month.

·$3,000 MXN Seasonal Bonus Per Month *

·Law benefits since day one.

·Home office.

·Full equipment provided.

·100% paid training.

·Schedule window (8 am - 8 pm).

·10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).

·1 hour Lunch - 2 breaks of 15 minutes each.

·Two days off (Tue–Wed or Wed–Thu / Fri-Sat / Sat-Sun/ Sun-Mon).

·Total Pass.

· Only for CDMX and Edo. de Mex.

* This benefit applies only upon completion of the seasonal contract.

$15,000 - $22,000 a month

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Support Bilingual Referral Coordinator (Remote PST, Spanish Speaking) at Pair Team

Bilingual coordinator manages patient referrals and care coordination for Medicaid/Medicare populations, communicating with patients and care teams in Spanish and English.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

  • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
  • TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
  • Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.

This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do:

Own key Ops Support initiatives

  • Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
  • Schedule PCP, dental, vision, specialist, and transportation appointments for patients
  • Verify patient insurance eligibility and confirm patient’s in-network PCP
  • Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
  • Maintain accurate documentation of communications and referral activities in internal systems
  • Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
  • Contribute to continuous process improvements in referral workflows and scheduling efficiency

What You’ll Need:

  • Fluency in English and Spanish (written and verbal)
  • 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
  • Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
  • Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
  • Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
  • Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
  • Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
  • Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
  • Reliable, HIPAA-compliant home workspace with stable internet connection
  • A commitment to improving healthcare access for underserved communities

Because We Value You:

  • Compensation: $22-23/hour ( depending on experience)
  • Comprehensive health, vision & dental insurance
  • 401k plan
  • Flexible vacation policy – take the time you need to recharge
  • We provide the equipment needed for the role - laptop, monitor, etc.
  • Monthly $100 work from home expense stipend for your WFH days
  • Mileage/gas reimbursement for your on-site days, if applicable
  • Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

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Support Patient Access Specialist at Northwestern Medicine

Patient Access Specialist handles patient inquiries, schedules appointments, collects demographic information, and provides customer service while maintaining HIPAA compliance.

Junior Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

  • Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
  • Responds to questions and concerns.
  • Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
  • Maintains patient confidentiality per HIPAA regulations.
  • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards.
  • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  • Reaches out to patients to schedule an appointment as defined.
  • Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
  • Informs patients of any issues with securing the financial account for their encounter.
  • Completes out-of-pocket estimations as requested by patients.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Completes other duties assigned by manager.
  • Cross-training between various departments will take place to ensure coverage.
  • Participates in Quality Assurance reviews to ensure integrity of patient data information.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Utilizes department and hospital policies and procedures to complete assigned tasks.
  • Adheres to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned.

Communication and Collaboration:

  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
  • Collects authorization numbers in appropriate systems as applicable.
  • Provides professional and constructive environment for communication across units/departments and resolves operational issues.
  • May attend intra/interdepartmental meetings which involve walking within NM Campus.
  • Communicates customer satisfaction issues to appropriate individuals.
  • Demonstrates teamwork by helping co-workers within and across departments.
  • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
  • Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
  • Accommodates all levels of communication ability.

Technology:

  • Utilizes multiple online order retrieval systems to verify or print the patients order.
  • Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
  • Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
  • Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
  • Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
  • Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

  • Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
  • Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
  • Understands departmental and individual quality metrics.
  • Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
  • Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
  • Participates in departmental quality improvement activities.
  • Provides ideas and suggestions for process improvements within the department.
  • Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
  • Adjusts processes as needed to meet standards.
  • Uses organizational and unit/department resources efficiently.
  • Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
  • Understands that schedule may change to reflect shifting business needs.
  • Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

  • High School diploma or equivalent.
  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Excellent verbal and written communication skills.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

  • Additional education.
  • Additional language skills.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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Support Customer Support Specialist (L1) at Syrve IT

Handles customer inquiries via email and chat, troubleshoots software issues, escalates problems to technical teams, and maintains a knowledge base for restaurant management platform users.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Description

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission

At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product

Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It’s a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We’re presently expanding our multinational team and seeking a Customer Support Specialis t.

Responsibilities

  • Registration of all client requests in the task management service

  • Ask customers targeted questions to quickly understand the root of the problem

  • Provide prompt and accurate feedback to clients

  • Properly escalate unresolved issues to appropriate internal teams

  • Providing advice to clients on using the software

  • Prioritize and manage several open issues at one time

  • Receiving and resolving requests via email

  • Acting as the first line of support for all external delivery integrations

  • Creating new instructions in the knowledge base

  • Maintain jovial relationships with clients

Requirements

  • Proficient in written and verbal communication in English and Arabic.

  • Basic computer and printer skills

  • Introduction to local and global computer networks

  • Hands-on experience with Windows/Mac OS environments

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and troubleshoot basic technical issues

  • Experienced in using CRM systems, clear understanding of the workflows

We offer

  • Work at a truly international company with a global footprint

  • Fully remote — work from anywhere

  • Comprehensive health insurance

  • 2-2 work schedule (2 days on, 2 days off)

Read the full description
Support Customer Support Specialist (L1) at Syrve IT

Handles incoming customer support requests via email and task management, troubleshoots technical issues, and escalates complex problems to specialized teams.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Description

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission

At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product

Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It’s a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We’re presently expanding our multinational team and seeking a Customer Support Specialis t.

Responsibilities

  • Registration of all client requests in the task management service

  • Ask customers targeted questions to quickly understand the root of the problem

  • Provide prompt and accurate feedback to clients

  • Properly escalate unresolved issues to appropriate internal teams

  • Providing advice to clients on using the software

  • Prioritize and manage several open issues at one time

  • Receiving and resolving requests via email

  • Acting as the first line of support for all external delivery integrations

  • Creating new instructions in the knowledge base

  • Maintain jovial relationships with clients

Requirements

  • Proficient in written and verbal communication in English and Russian

  • Basic computer and printer skills

  • Introduction to local and global computer networks

  • Hands-on experience with Windows/Mac OS environments

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and troubleshoot basic technical issues

  • Experienced in using CRM systems, clear understanding of the workflows

  • Familiarity with Iiko or Syrve platform is mandatoy

We offer

  • Work at a truly international company with a global footprint

  • Fully remote — work from anywhere

  • Comprehensive health insurance

  • 2-2 work schedule (2 days on, 2 days off)

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Support Bilingual Referral Coordinator (Remote PST, Spanish Speaking) at Pair Team

Bilingual coordinator manages patient referrals and care coordination support for Medicaid/Medicare beneficiaries, working PST hours with Spanish-speaking capabilities.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

  • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
  • TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
  • Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.

This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do:

Own key Ops Support initiatives

  • Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
  • Schedule PCP, dental, vision, specialist, and transportation appointments for patients
  • Verify patient insurance eligibility and confirm patient’s in-network PCP
  • Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
  • Maintain accurate documentation of communications and referral activities in internal systems
  • Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
  • Contribute to continuous process improvements in referral workflows and scheduling efficiency

What You’ll Need:

  • Fluency in English and Spanish (written and verbal)
  • 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
  • Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
  • Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
  • Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
  • Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
  • Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
  • Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
  • Reliable, HIPAA-compliant home workspace with stable internet connection
  • A commitment to improving healthcare access for underserved communities

Because We Value You:

  • Compensation: $22-23/hour ( depending on experience)
  • Comprehensive health, vision & dental insurance
  • 401k plan
  • Flexible vacation policy – take the time you need to recharge
  • We provide the equipment needed for the role - laptop, monitor, etc.
  • Monthly $100 work from home expense stipend for your WFH days
  • Mileage/gas reimbursement for your on-site days, if applicable
  • Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

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Support Customer Service Representative (Hybrid) - Integrated Lawn Care at Turf Masters Lawn Care

Answers customer inquiries via phone, email, and chat, schedules lawn care appointments, resolves complaints, and processes billing for a lawn care company.

Junior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

Education:

  • High school diploma or equivalent; college coursework is a plus.

Experience:

No experience required

  • Call center or customer-facing environment a plus.

Skills:

Strong communication skills (verbal and written).

  • Strong problem-solving skills and ability to resolve issues effectively
  • Ability to handle high volumes of customer inquiries in a fast-paced environment
  • Strong attention to detail and accuracy in data entry and record-keeping
  • Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
  • Ability to manage difficult situations with patience and professionalism
  • Strong interpersonal skills and ability to work collaboratively with teams
  • A positive, professional attitude and strong problem-solving skills.
  • Prior customer service experience is a plus but not required - training will be provided.

General Responsibilities:

  • Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
  • Schedule, modify, and confirm lawn care service appointments.
  • Provide accurate information about our chemical lawn care programs, products, and promotions.
  • Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
  • Maintain detailed and accurate records of customer interactions in our CRM system.
  • Proactively follow up with customers to ensure satisfaction and address any service-related questions.
  • Assist with billing inquiries, payment processing, and account updates.
  • Collaborate with sales and operations teams to ensure seamless customer service delivery.

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law .

Hourly: $20.00

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Support Graduate Customer Success Manager

Manages customer relationships and adoption for Canonical, focusing on retention, risk reduction, and customer success outcomes.

Junior Posted 2 days ago Jobicy AI
What this role involves
The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption...
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Support Jr. IT Helpdesk Specialist (Eastern Time Zone)

Provides technical support and troubleshooting to law firm staff via helpdesk, resolving IT issues and maintaining systems.

Junior Posted 2 days ago Himalayas
What this role involves
Our StoryTopDog Law is not your typical law firm.
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Support L1 Service Desk Engineer

Resolves client incidents and support requests at first contact, troubleshooting technical issues and improving customer interactions.

Junior Posted 3 days ago Himalayas
What this role involves
The RoleThe L1 Service Desk Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found.
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