STARS + HONEY: Head of Consumer Experience

ROLE OVERVIEW

Stars + Honey is a fast-growing functional nutrition brand on a mission to eliminate compromise in health and indulgence. Our products deliver joyful flavor and clean functionality, making everyday wellness feel like a treat rather than a trade-off.

As we enter our next phase of growth — scaling from a strong DTC foundation into national retail — we are seeking a Head of Consumer Experience to build and lead a best-in-class consumer experience function.

This role is critical to:

• Delivering an exceptional consumer experience across every touchpoint
• Increasing consumer loyalty, repeat purchase, and advocacy
• Protecting and strengthening the Stars + Honey brand reputation
• Turning consumer feedback into actionable business insights
• Building scalable systems and processes that support rapid growth

This leader will own the end-to-end consumer experience strategy and operations across DTC, Amazon, and retail support channels, ensuring every interaction reflects the premium, joyful, and consumer-first experience that defines Stars + Honey.

This role reports to the Chief Brand & Commercial Officer.

IMPACT OF THIS ROLE

As Director of Consumer Experience, you will play a critical role in shaping how consumers experience Stars + Honey across every stage of their journey.

• You will build the systems, processes, and standards that ensure consumers receive thoughtful, timely, and effective support while helping the organization learn from every interaction.
• You will own the consumer experience from first purchase through repeat purchase, ensuring that every question, concern, product issue, and moment of delight strengthens trust in the brand.
• You will serve as the voice of the consumer internally, partnering closely with Brand, Growth, Sales, Operations, and Product Development to identify opportunities, solve problems, and improve the overall consumer experience.

This is a unique opportunity to build a consumer experience function that not only supports consumers, but strengthens loyalty, drives advocacy, and contributes meaningfully to long-term brand growth.

WHAT YOU’LL OWN

1. Consumer Care Operations

Own and elevate the day-to-day consumer experience across all channels:

• Manage consumer support across email, website, social media, Amazon, and retail-related inquiries
• Establish service standards, response time expectations, and escalation protocols
• Develop and maintain SOPs, workflows, and response playbooks
• Ensure all consumer interactions reflect the Stars + Honey brand voice and values
• Continuously identify opportunities to improve the consumer experience while increasing operational efficiency

Success = fast response times, exceptional service, and consistently positive consumer experiences.

2. Consumer Satisfaction & Service Excellence

Build a consumer experience function that consumers genuinely love interacting with:

• Establish and monitor key consumer experience KPIs
• Track and improve response times, resolution rates, satisfaction scores, and recurring issues
• Conduct regular quality assurance reviews and coaching
• Identify friction points and implement improvements
• Create systems that make it easy for consumers to get the help they need

Success = stronger consumer satisfaction, fewer service issues, and increased consumer loyalty.

3. Reviews, Reputation & Brand Advocacy

Protect and strengthen the Stars + Honey brand across every consumer touchpoint:

• Monitor consumer sentiment across reviews, social channels, and support interactions
• Own review management across Amazon, DTC, and key retail partners
• Identify recurring themes and partner cross-functionally to address root causes
• Build systems that encourage ratings, reviews, referrals, and advocacy
• Help turn satisfied consumers into passionate brand ambassadors

Success = stronger brand sentiment, increased positive reviews, and growing consumer advocacy.

4. Voice of Consumer & Insights

Serve as the voice of the consumer throughout the organization:

• Collect and analyze feedback from support channels, reviews, surveys, and social conversations
• Identify trends, opportunities, and recurring pain points
• Develop recurring Voice of Consumer reporting for leadership
• Translate consumer feedback into actionable recommendations
• Partner with Brand, Product Development, Sales, and Operations to improve products, experiences, and communications

Success = consumer insights directly influence business decisions and help drive continuous improvement.

5. Consumer Recovery & Escalation Management

Own resolution of complex consumer issues and ensure challenging situations become opportunities to build trust:

• Manage escalated service issues and product-related concerns
• Partner with Operations and Quality teams to investigate product feedback and complaints
• Develop consumer recovery programs and service recovery best practices
• Create clear communication frameworks for handling sensitive situations
• Success = consumers leave even difficult interactions feeling heard, valued, and confident in the brand.

6. Systems, Technology & Scalability

Build the infrastructure needed to support rapid growth:

• Own consumer experience platforms and tools
• Improve workflows, automation, and reporting capabilities
• Develop dashboards and reporting that provide visibility into performance and consumer trends
• Manage external consumer care agencies and partners
• Build systems that scale as the business continues to grow

Success = scalable infrastructure that supports exceptional service without sacrificing quality.

7. Team & Partner Leadership

• Recruit, develop, and lead a high-performing consumer experience team
• Manage external partners and agencies
• Establish clear goals, accountability, and performance expectations
• Foster a consumer-first mindset across the organization

WHAT SUCCESS LOOKS LIKE (First 6–12 Months)

• Consumer response times improve significantly
• Consumer satisfaction scores exceed established benchmarks
• Ratings and reviews improve across key channels
• Recurring service issues and escalations decline
• A structured Voice of Consumer program is established
• Consumer feedback is regularly shared and acted upon across the organization
• Scalable systems and processes are implemented to support future growth
• Consumer experience becomes a meaningful driver of loyalty, advocacy, and repeat purchase

WHO YOU ARE

Experience

• 5–10+ years of experience in Consumer Experience, Customer Service, Consumer Care, Customer Success, or related functions
• Experience scaling support operations within high-growth consumer brands
• Background in DTC, eCommerce, CPG, or omnichannel consumer businesses
• Experience building processes, systems, and teams in fast-paced environments

Capabilities

• Deep understanding of consumer experience and customer service best practices
• Strong operator who enjoys building systems and solving problems
• Highly consumer-centric with exceptional empathy and judgment
• Strong analytical mindset with the ability to translate data and feedback into action
• Effective cross-functional collaborator

Leadership Traits

• High ownership mindset
• Strong communication skills
• Detail-oriented and operationally rigorous
• Bias toward action and continuous improvement
• Passion for building brands consumers genuinely love

WHY THIS ROLE MATTERS

This role is central to Stars + Honey's ambition to become a leading omnichannel nutrition brand by:

• Delivering exceptional consumer experiences at scale
• Building deeper relationships with consumers
• Strengthening trust, loyalty, and advocacy
• Protecting and enhancing brand reputation
• Turning consumer feedback into meaningful business improvements
• At Stars + Honey, we believe consumers should never have to compromise between health and indulgence. This role ensures they never have to compromise on their experience with our brand, either.

Our Company:  Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient...

🌟 ¡ÚNETE AL EQUIPO TI DE CANVIA! 🌟

En Canvia estamos buscando un(a) Especialista de Soporte Service Desk con experiencia, orientación al servicio y ganas de seguir creciendo en una empresa líder en transformación digital. 💻🚀

👨💻 ¿Qué harás en el día a día?

• Brindar soporte remoto a usuarios mediante llamadas telefónicas y herramientas de control remoto.
• Diagnosticar y resolver incidencias de primer nivel: hardware, software, accesos, conectividad y aplicaciones corporativas.
• Registrar, gestionar y hacer seguimiento de todos los casos recibidos por canal telefónico y web hasta su cierre.
• Escalar oportunamente los casos que requieran atención especializada, asegurando el cumplimiento de los SLA.
• Documentar detalladamente cada caso en la herramienta ITSM: diagnóstico, acciones realizadas y solución aplicada.
• Orientar a los usuarios sobre el uso de herramientas tecnológicas y buenas prácticas.
  
  

🎓 ¿Qué perfil buscamos?

• Egresado(a) técnico(a) de Ingeniería de Computación y Sistemas, Informática o carreras afines.
• Experiencia comprobada en soporte Service Desk o Help Desk.
• Manejo de Windows y Office 365
• Excel nivel intermedio
• Conocimiento en herramientas ITSM
• Manejo de Active Directory: gestión de usuarios y accesos
  
  

📋 Condiciones Del Puesto

• Modalidad: 100% Remoto
• Horario: a coordinar
  
  

🎁 ¿Qué te ofrecemos?

• Remuneración acorde al mercado
• Ingreso a planilla completa desde el primer día
• Beneficios de planilla de acuerdo a ley
• Seguro de salud
• Capacitaciones constantes
  
  

📍 Modalidad: Trabajo remoto desde cualquier ubicación

🚀 ¡Súmate a un equipo que valora tu experiencia y te impulsa a seguir creciendo!

📩 Postula ya y sé parte de Canvia.

Al postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 – Ley de Protección de Datos Personales y su Reglamento.

🌟 ¡ÚNETE AL EQUIPO TI DE CANVIA! 🌟

En Canvia estamos buscando un(a) Especialista de Soporte Service Desk con experiencia, orientación al servicio y ganas de seguir creciendo en una empresa líder en transformación digital. 💻🚀

👨💻 ¿Qué harás en el día a día?

• Brindar soporte remoto a usuarios mediante llamadas telefónicas y herramientas de control remoto.
• Diagnosticar y resolver incidencias de primer nivel: hardware, software, accesos, conectividad y aplicaciones corporativas.
• Registrar, gestionar y hacer seguimiento de todos los casos recibidos por canal telefónico y web hasta su cierre.
• Escalar oportunamente los casos que requieran atención especializada, asegurando el cumplimiento de los SLA.
• Documentar detalladamente cada caso en la herramienta ITSM: diagnóstico, acciones realizadas y solución aplicada.
• Orientar a los usuarios sobre el uso de herramientas tecnológicas y buenas prácticas.
  
  

🎓 ¿Qué perfil buscamos?

• Egresado(a) técnico(a) de Ingeniería de Computación y Sistemas, Informática o carreras afines.
• Experiencia comprobada en soporte Service Desk o Help Desk.
• Manejo de Windows y Office 365
• Excel nivel intermedio
• Conocimiento en herramientas ITSM
• Manejo de Active Directory: gestión de usuarios y accesos
  
  

📋 Condiciones Del Puesto

• Modalidad: 100% Remoto
• Horario: a coordinar
  
  

🎁 ¿Qué te ofrecemos?

• Remuneración acorde al mercado
• Ingreso a planilla completa desde el primer día
• Beneficios de planilla de acuerdo a ley
• Seguro de salud
• Capacitaciones constantes
  
  

📍 Modalidad: Trabajo remoto desde cualquier ubicación

🚀 ¡Súmate a un equipo que valora tu experiencia y te impulsa a seguir creciendo!

📩 Postula ya y sé parte de Canvia.

Al postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 – Ley de Protección de Datos Personales y su Reglamento.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Iowa.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $12.00 - $12.00 /hr

Schedule: Full-time, 7- 4 PST

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.

At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and Spanish. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.

• Deliver exceptional service by handling customer inquiries promptly and professionally, escalating issues when needed to meet response time commitments
• Support sales and operations by updating account information, producing and following up on quotes, and helping improve conversion rates
• Engage with customers across multiple channels including phone, email, Service Cloud, and webchat
• Promote webshop usage and encourage customers to adopt a seamless digital experience
• Manage inquiries related to controlled substances responsibly, working closely with compliance and specialist teams
• Collaborate with Order Entry, Sales, and Operations to continuously improve the customer experience

Qualifications

• Experience working in a sales environment.
• Fluent Spanish is an absolute must.
• Professional proficiency in English.
• A background in chemistry or life sciences will be considered a significant advantage.
• Experience using a CRM system and supply chain process management tools.
• Experience using ERP systems such as SAP, ORACLE, SAGE, etc.
• Excellent telephone manners and communication skills.
• Good organizational abilities with strong attention to detail.
• Team player; supportive of colleagues.
• Ability to work under pressure to meet deadlines.
• Strong level of computer skills; knowledge of Microsoft suite is essential.
• Customer focused, both internally and externally.
• Problem solving skills.
• Excellent written and verbal communication skills and ability to relate to all levels of the business.

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about us, please visit our website www.lgcgroup.com

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote.

Primary Responsibilities

• Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems
• Support installation of complex temporary power solutions alongside National Technical Support Specialists
• Travel to branches to perform major and minor repairs on down equipment
• Help reduce unavailable OEC by returning assets to rent-ready condition
• Troubleshoot mechanical, electrical, controls, and balance-of-plant systems
• Support rotational power generation deployments and multi-unit installations
• Perform inspections and operational verification of fleet equipment
• Assist with electrical connections and system configuration during deployments
• Support preventative maintenance and reliability improvement initiatives
• Document repairs, findings, and recurring issues to improve fleet performance
• Coordinate with OEMs and internal technical teams when needed
• Provide on-site technical support for critical deployments and mobilizations

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills
• Experience with diesel generators, natural gas engines, or turbine power systems
• Understanding of 3-phase power systems and voltage configurations
• Familiarity with generator controls, paralleling, and power distribution
• Ability to read wiring diagrams and basic single-line drawings
• Comfortable working in a travel-heavy, rotational field environment
• Strong problem-solving and communication skills

Education and Experience

• At least 3 years of experience in power generation or rental equipment
• Experience commissioning generators or temporary power systems
• Background in diesel engines, natural gas engines, or turbines
• Experience supporting multi-unit generator deployments
• Rental industry or field service experience

Physical Requirements

• Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight
• Ability to lift heavy loads and transfer them manually
• Near 100% travel nationwide
• Rotational schedule: 23 days on / 10 days off
• Field-based shift work supporting branches and job sites
• Extended hours may be required during commissioning and repairs

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote.

Primary Responsibilities

• Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems
• Support installation of complex temporary power solutions alongside National Technical Support Specialists
• Travel to branches to perform major and minor repairs on down equipment
• Help reduce unavailable OEC by returning assets to rent-ready condition
• Troubleshoot mechanical, electrical, controls, and balance-of-plant systems
• Support rotational power generation deployments and multi-unit installations
• Perform inspections and operational verification of fleet equipment
• Assist with electrical connections and system configuration during deployments
• Support preventative maintenance and reliability improvement initiatives
• Document repairs, findings, and recurring issues to improve fleet performance
• Coordinate with OEMs and internal technical teams when needed
• Provide on-site technical support for critical deployments and mobilizations

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills
• Experience with diesel generators, natural gas engines, or turbine power systems
• Understanding of 3-phase power systems and voltage configurations
• Familiarity with generator controls, paralleling, and power distribution
• Ability to read wiring diagrams and basic single-line drawings
• Comfortable working in a travel-heavy, rotational field environment
• Strong problem-solving and communication skills

Education and Experience

• At least 3 years of experience in power generation or rental equipment
• Experience commissioning generators or temporary power systems
• Background in diesel engines, natural gas engines, or turbines
• Experience supporting multi-unit generator deployments
• Rental industry or field service experience

Physical Requirements

• Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight
• Ability to lift heavy loads and transfer them manually
• Near 100% travel nationwide
• Rotational schedule: 23 days on / 10 days off
• Field-based shift work supporting branches and job sites
• Extended hours may be required during commissioning and repairs

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote.

Primary Responsibilities

• Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems
• Support installation of complex temporary power solutions alongside National Technical Support Specialists
• Travel to branches to perform major and minor repairs on down equipment
• Help reduce unavailable OEC by returning assets to rent-ready condition
• Troubleshoot mechanical, electrical, controls, and balance-of-plant systems
• Support rotational power generation deployments and multi-unit installations
• Perform inspections and operational verification of fleet equipment
• Assist with electrical connections and system configuration during deployments
• Support preventative maintenance and reliability improvement initiatives
• Document repairs, findings, and recurring issues to improve fleet performance
• Coordinate with OEMs and internal technical teams when needed
• Provide on-site technical support for critical deployments and mobilizations

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills
• Experience with diesel generators, natural gas engines, or turbine power systems
• Understanding of 3-phase power systems and voltage configurations
• Familiarity with generator controls, paralleling, and power distribution
• Ability to read wiring diagrams and basic single-line drawings
• Comfortable working in a travel-heavy, rotational field environment
• Strong problem-solving and communication skills

Education and Experience

• At least 3 years of experience in power generation or rental equipment
• Experience commissioning generators or temporary power systems
• Background in diesel engines, natural gas engines, or turbines
• Experience supporting multi-unit generator deployments
• Rental industry or field service experience

Physical Requirements

• Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight
• Ability to lift heavy loads and transfer them manually
• Near 100% travel nationwide
• Rotational schedule: 23 days on / 10 days off
• Field-based shift work supporting branches and job sites
• Extended hours may be required during commissioning and repairs

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Company Description

WHO ARE WE?

We’ve been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?

With over 25 years of experience in the remote camp business, Dexterra is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Dexterra to their friends and colleagues.

As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.

Your work will include:

Primary Duties

• Greeting and welcome clients in a friendly and professional manner
• Assign rooms and issue appropriate keys or access cards
• Maintain accurate occupancy and client records
• Book, confirm, and modify reservations as required
• Transmit and receive messages, ensuring timely delivery
• Distribute morning reports and information to clients and staff
• Complete weekly billing and send charge sheets to clients
• Orientate clients to camp rules, policies, and emergency procedures
• Provide information on camp facilities, services, and schedules
• Answer inquiries regarding hours, directions, and amenities
• Log and secure all Lost & Found items

Administrative & Support Duties

• Enter and update data in Microsoft Excel spreadsheets
• Use Microsoft Outlook for internal and external correspondence
• Assist in preparing reports, reviewing safety documents, and verifying timesheets
• Support special events, decorations, posters, and setup activities.
• Assist with various administrative paperwork and filing.
• Collect and log client feedback, identifying opportunities for improvement.

Health, Safety & Cleanliness

• Ensure compliance with all health, safety, and quality standards.
• Participate in maintaining the cleanliness and presentation of the facility.

WHAT’S IN IT FOR YOU?

• RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.
• Work-Life Balance of 21 Days On / 7 Days Off Rotation.
• Award winning safety culture.
• Referral bonus program.
• Be #1 on day 1 by joining an industry leader.
• Transportation from Winnipeg, Thompson, Flin Flon or The Pas provided

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum one year of Guest Service Agent experience in a similar or hotel environment
• Extensive experience with Camp Manager software (or equivalent) preferred
• Fluent in English with excellent written and verbal communication skills and comprehension
• Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude
• Ability to prioritize multiple demands, and maintain strict confidentiality
• Excellent problem-solving skills
• Strong customer service focus
• Ability and desire to work independently with minimal supervision, and as a team player
• Must be able to work in a very busy environment and maintain shared workspace
• Computer literate with experience in Word and Excel

Additional Information

Guest Service Agents work on a rotational schedule of 3 weeks on/1 week off. Site locations are in remote settings, requiring either air travel to site, or via ground on our shuttle. You may be required to work nights,  weekdays, weekends, and general holidays. Wages are paid on an hourly basis with a starting rate of $18.00 per hour.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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IND #2

Commercial Lines Account Associate (Bilingual – English & Spanish) ABOUT THE COMPANYSavvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions.

About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions...

Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.

Our team is growing and we're looking for a Customer Success Manager (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

✨ How you'll make a difference

• Own your client portfolio and be accountable for their health, adoption, and value delivery. 

• Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed. 
• Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
• Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
• Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations.
• Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
• Keep CRM and customer records accurate and up to date.
• Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest. 

🧩 What we are looking for

• Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus).
• Proven track record of driving software adoption, customer retention, and account growth.
• Strong analytical skills — you're comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary.
• Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives.
• An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations.
• Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment.
• Experience with CRM tools (HubSpot, Vitally)
• Advanced English level (C1). French is a very strong plus.

🌱 What we offer

✨ A key role in a fast-growing international SaaS company 🌍 A diverse, global team and collaborative culture 💡 Real ownership and autonomy to drive impact 💎 Beyond the Salary:

• Comprehensive Medical Insurance.
• OpenUp platform for your mental well-being.
• Cobee for flexible compensation (meals, transport, etc.).
• Language classes to keep you growing.
• A flexible work model

Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.

Our team is growing and we're looking for a Customer Success Manager (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

✨ How you'll make a difference

• Own your client portfolio and be accountable for their health, adoption, and value delivery. 

• Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed. 
• Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
• Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
• Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations.
• Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
• Keep CRM and customer records accurate and up to date.
• Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest. 

🧩 What we are looking for

• Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus).
• Proven track record of driving software adoption, customer retention, and account growth.
• Strong analytical skills — you're comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary.
• Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives.
• An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations.
• Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment.
• Experience with CRM tools (HubSpot, Vitally)
• Advanced English level (C1). French is a very strong plus.

🌱 What we offer

✨ A key role in a fast-growing international SaaS company 🌍 A diverse, global team and collaborative culture 💡 Real ownership and autonomy to drive impact 💎 Beyond the Salary:

• Comprehensive Medical Insurance.
• OpenUp platform for your mental well-being.
• Cobee for flexible compensation (meals, transport, etc.).
• Language classes to keep you growing.
• A flexible work model

Wer ist empact?

building tomorrow. Das treibt uns an. empact baut den dezentralen Energieversorger für den Gebäudesektor und bereitet damit den Weg in eine klimaneutrale und lebenswerte Zukunft. Für dieses Vorhaben suchen wir engagierte Persönlichkeiten, die gemeinsam mit uns an der Schnittstelle zwischen Energie und Gebäude etwas verändern wollen und bereit sind, Verantwortung zu übernehmen.

Deine Aufgaben

• Du gestaltest das Kundenerlebnis rund um unsere Energieprojekte und sorgst dafür, dass unsere Kundvom ersten Kontakt bis zum laufenden Betrieb professionell, transparent und serviceorientiert begleitet werden.
• Du betreust Bewohner, Mieter, Gewerbekunden und Hausverwaltungen und bist ihre zentrale Ansprechperson für alle Fragen rund um unsere Produkte und Dienstleistungen.
• Du sorgst für ein strukturiertes Onboarding neuer Kunden, vermittelst unsere Produktwelt verständlich und schaffst die Grundlage für eine langfristige und vertrauensvolle Zusammenarbeit.
• Du bearbeitest Anfragen über unsere digitalen Kanäle sowie telefonisch, findest pragmatische Lösungen und stellst eine schnelle und verlässliche Kommunikation sicher.
• Du pflegst Kunden- und Stammdaten in unseren modernen Systemen und unterstützt aktiv die Weiterentwicklung unserer Service-, Software- und Prozesslandschaft.
• Du arbeitest eng mit den Teams aus Asset Management, Projektentwicklung, Finance und technischem Betrieb zusammen und trägst dazu bei, unsere Customer Experience kontinuierlich weiterzuentwickeln.

Dein Profil

• Du hast eine kaufmännische Ausbildung, ein betriebswirtschaftliches Studium oder eine vergleichbare Qualifikation erfolgreich abgeschlossen.
• Du verfügst bereits über Erfahrung im Kundenservice, Customer Success oder in einer vergleichbaren kundenorientierten Rolle und hast Freude daran, Menschen zu begeistern.
• Du kommunizierst klar, empathisch und lösungsorientiert und behältst auch in anspruchsvollen Situationen einen kühlen Kopf.
• Du arbeitest strukturiert, sorgfältig und mit einem hohen Qualitätsanspruch und verlierst auch bei mehreren Themen parallel nicht den Überblick.
• Du interessierst Dich für Energie-, Immobilien- oder Nachhaltigkeitsthemen und möchtest die Energiewende aktiv mitgestalten.
• Idealerweise bringst Du bereits erste Berührungspunkte mit der Energieversorgung, der Immobilienwirtschaft oder kaufmännischen Prozessen mit.

Warum empact?

• Flexible Arbeitsgestaltung, wie sie zu Dir passt: Bestimme selbst, wo Du am besten arbeitest – remote, unterwegs oder von einem unserer Standorte. Plane Deine Arbeitszeit nach Projekterfordernissen und gestaltest Deinen Arbeitstag so, dass er optimal zu Dir und Deinen Aufgaben passt.
• Perfekte Lage an unseren Standorten: Ob in Köln direkt am Dom, in Berlin am Südkreuz oder in München an der Isar – unsere Büros bieten Dir eine gut angebundene und attraktive Arbeitsumgebung.
• Verantwortung mit echtem Impact: Du übernimmst die Verantwortung für Deine Projekte, triffst eigenständig Entscheidungen und gestaltest Abläufe und Prozesse aktiv mit.
• Gezielte Weiterentwicklung: Wir fördern Deine Entwicklung – mit individuellen Weiterbildungen, Möglichkeiten zur fachlichen Spezialisierung und Entwicklungsmöglichkeiten.
• Teamwork, das verbindet: Auch wenn Du remote arbeitest, bist Du Teil eines starken Teams. Regelmäßige Teamtreffen, Projekt-Reviews und standortübergreifender Austausch sorgen dafür, dass Wissen geteilt wird.
• Sicherheit & spannende Projekte: Unbefristetes Arbeitsverhältnis, 30 Tage Urlaub und abwechslungsreiche Projekte, bei denen Dein Beitrag sichtbar Wirkung zeigt.
• Und natürlich starke Zusatzbenefits: Profitiere von Urban Sports oder Wellpass, dem Deutschlandticket, Bikeleasing und weiteren Vorteilen, die Deinen Arbeitsalltag angenehmer machen.

Kontaktinformation

Wir freuen uns auf Deine Bewerbung. Auch bei Fragen stehen wir Dir jederzeit gerne unter people@empact.energy zur Verfügung.

Bei empact zählt, wer Du bist und was Du bewegen möchtest: Wir begrüßen Bewerbungen von Menschen mit unterschiedlichen Hintergründen, Perspektiven und Lebensrealitäten. Denn Vielfalt macht uns stärker – und ist für uns ein zentraler Bestandteil auf dem Weg zu einer nachhaltigen Zukunft.

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