Description

Purpose of the Role

Transform complex technical and corporate information into professional, structured, and user-friendly documentation. Ensure documentation meets high standards of quality, consistency, compliance, and usability while supporting aviation safety, compliance, and customer outcomes.

Scope & Decision-Making Authority

Works independently on documentation projects, managing large documentation sets (typically 200–800 pages). Exercises judgement in interpreting incomplete information, asking appropriate questions, and ensuring documentation quality and compliance.

Key Relationships

Internal: Subject Matter Experts, project stakeholders, colleagues across departments and geographic locations, other functional business areas.

External: Clients and external stakeholders contributing to or reviewing documentation.

Key Responsibilities

• Use Microsoft Word, MadCap Flare, and MadCap Central to structure, format, edit, and publish technical and corporate documentation.

• Create, maintain, and update technical content.

• Transform complex or incomplete source information into clear documentation.

• Ensure documentation accuracy, consistency, compliance, and timely delivery.

• Manage large documentation sets.

• Collaborate across departments and locations.

• Improve documentation quality, efficiency, consistency, and publishing processes.

• Support documentation standards, workflows, and best practices.

• Contribute to continuous improvement initiatives.

Key Metrics for Success

Documentation quality, accuracy, consistency, compliance with standards, on-time delivery, stakeholder satisfaction, and contribution to process improvements.

AI & Digital Competency

AI Fluency Tier: Tier 2 — AI Practitioner

Role-Specific AI & Digital Skills:

• Use AI-assisted tools to improve drafting, editing, document analysis, and workflow efficiency.

• Evaluate AI-generated outputs for quality, accuracy, and compliance.

• Identify opportunities to improve documentation processes through AI and automation.

AI Development & Growth:

• Complete TrustFlight AI onboarding and training.

• Share AI best practices and identify new use cases within the function.

Requirements

Required Qualifications & Experience

• Excellent written and verbal English communication skills.

• Experience creating, editing, or maintaining professional technical documentation.

• Exceptional attention to detail.

• Strong organisational and time-management skills.

• Ability to manage multiple priorities and meet deadlines.

• Strong editing, proofreading, formatting, and document structuring skills.

• Collaborative mindset and ability to work with technical and non-technical stakeholders.

• Suitable home office environment for remote work.

Desirable Skills & Experience

• Experience with MadCap Flare, MadCap Central, or similar tools.

• Experience with Jira, Zendesk, Microsoft Word, and related systems.

• Experience interpreting technical specifications and procedures.

• Background in technical writing, business analysis, engineering, software development, or related fields.

• Familiarity with XML, HTML, CMS, and publishing tools.

• Experience in regulated industries such as aviation, engineering, software, manufacturing, AI, safety, or compliance.